Sales Executive

Contract Type: Permanent

Location: Plymouth

Salary: £13.40 per hour

Hours: Full-time, 67.5 hours per fortnight (alternating pattern of 37.5 hours per week and 30 hours the next week)

Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple eCommerce stores. Our mission is to provide customers with top-quality products and exceptional service to meet their needs. As an innovative and customer‑centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike.

We are seeking a dynamic and results‑driven Sales Executive to join our Roofing Superstore.

The ideal candidate will play a crucial role in driving sales and providing exceptional customer service by offering expert advice on our product range. The Sales Executive will be responsible for building and maintaining strong customer relationships, understanding their needs, and recommending suitable building solutions.

• Act as first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate.
• Ensure timely effective creation and follow up of sales quotations.
• Up‑selling products to customers, including key products and special offers.
• Liaise with suppliers, as required, to fulfil customer orders.
• Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers.
• Escalate product or customer issues to the Team Manager or Senior Advisor.
• Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks.
• Enter detailed accurate notes into a database, including dates for follow up calls.
• Develop and retain product knowledge by attending supplier training events.
• Work collaboratively by sharing ideas, knowledge and resources.
• Undertake any further relevant research, development or training as required.
• Understand, record and update reasons for customer contact.
• Support other teams with tasks that may not be directly related to day‑to‑day responsibilities, managing these within your workload.

CMO SUPERSTORES Ltd is an equal opportunities employer.

A note to all applicants – CMO SUPERSTORES Ltd is unable to offer sponsorship of any kind.

• Previous sales experience
• Experience dealing with inbound sales calls
• Good telephone manner
• Friendly and tactful personality
• Computer literate with a high standard of written and spoken English
• Ability to absorb new information quickly
• Problem solving skills
• Ability to work to targets
• Team player with a ‘can do’ approach
• Communicates effectively with others
• Trustworthy and reliable time keeper

• Monthly team bonus based on target earnings
• Extra day off every fortnight
• Employee Assistance Programme
• BHN Extras (discount scheme)
• Cycle to work scheme
• On-site parking
• Company events
• Competitive holiday allowance