Branch Manager

Job Title: Branch Manager – Home Care (Introductory Service)

Location: Plymouth and surrounding areas

Salary: £13.00 per hour

Job Type: Part‑time, 20 hours per week, with the opportunity to grow. Fixed‑term contract (FTC)

This is a people‑focused, relationship‑driven role where you will be responsible for growing both sides of the business: developing a strong client base and building a reliable network of self‑employed service providers.

You will act as the local face of the business by building trust in the community, making meaningful matches, and creating a supportive network so that service providers feel connected, valued, and part of a community.

• Actively promote the branch within the local community
• Attend community events and networking opportunities
• Play a key role in local marketing initiatives
• Meet prospective clients in their homes to understand their needs and preferences
• Match clients with suitable self‑employed service providers, ensuring compatibility and high‑quality introductions

• Attract self‑employed service providers to join the local network through marketing and outreach
• Manage enquiries from prospective service providers
• Meet with potential providers to assess suitability for inclusion in the network
• Facilitate onboarding into the network (non‑employment basis)
• Build strong, ongoing relationships with service providers
• Create a supportive and social environment so providers feel part of a community
• Act as a key point of contact, maintaining engagement and network quality

• A confident, people‑oriented professional who enjoys building relationships
• Experience in customer service, care, recruitment, community engagement, social media, or a related field, not essential.
• Strong communication and interpersonal skills
• Good IT skills, with a willingness to learn new skills, including marketing
• Self‑motivated with the ability to work independently and drive local growth
• Empathy and a genuine interest in improving people’s quality of life
• Organised and proactive, with good problem‑solving abilities
• Full UK driving licence and access to a vehicle

• Competitive salary with performance‑related bonus
• The opportunity to build and grow your own local branch
• A meaningful role making a real difference in people’s lives
• Support from a growing and values‑driven organisation
• Flexibility and autonomy in how you manage your area