New Business Account Handler - Commercial & Schemes

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture.

It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change  Howden, Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk.

We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Are you ready to embark on a rewarding career in the insurance industry?

If you have a passion for success, an eye for detail, and excel in dynamic environments, we want you on our team! Join us as a New Business Account Handler and help us drive new business opportunities. As a leading insurance broker, Howden offers an exceptional environment for ambitious individuals eager to make their mark. You'll collaborate with various teams, gaining a comprehensive understanding of our industry, business, and products.

This is a fantastic opportunity for someone who is target driven and has a previous background in sales. You will be responsible for contacting and converting our new business enquiries within our specialist let property team – Protect My Let. Please note this is a full-time, permanent role. You will be based in either our Colchester or Cheltenham office.

• Converting leads generated ensuring the clients’ needs are always represented
• Crafting and maintaining relationships with Insurers, Introducers and all Divisions around the company
• Hitting/exceeding individual and team targets for income, conversion rates and lead generation
• Listening to the clients’ challenges and offering help to investigate and provide new solutions
• Negotiating and influencing effectively, both internally and externally, to achieve business objectives
• Making technical decisions which are right for the client, team and company
• Chasing clients for documentation and orders

• A minimum of 2 years sales experience (preferably New Business) and be able to demonstrate an excellent understanding of sales and client service

• Customer focused approach, with prior experience gained within a telephony-based service role
• Accuracy and attention to detail
• Ability to process work quickly and efficiently
• Ability to prioritise work and meet deadlines
• Good literacy and numeracy

• 5 GCSE A*-C including Maths and English A levels (desirable)
• Cert CII (desirable)

• A career that you define.
• At Howden, we value diversity – there is no one Howden type.
• Instead, we’re looking for individuals who share the same values as us:
  Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond
• Reasonable adjustments
• We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.
• Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours
  * or hybrid working*.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.

The owner’s mindset is something that’s embedded in culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.