Promotional Merchandise Account Manager

Build Brands That People See, Use and Remember

At Pollards, we help brands show up in the real world.

This is a client-facing, consultative role where you’ll manage merchandise projects from concept through to delivery.

You’ll work closely with clients to understand their brand, campaigns and objectives, recommending high-impact promotional products that align with their goals, timelines and budgets.

This role suits someone who enjoys building relationships, spotting opportunities and taking ownership of projects end-to-end.

• Act as the primary point of contact for assigned client accounts
• Build and develop long-term, trusted client partnerships
• Understand client brand guidelines, marketing strategies and campaign objectives
• Identify opportunities for account growth and repeat business
• Prepare and present proposals, quotes and product recommendations
• Negotiate pricing, timelines and production specifications
• Stay up to date with product trends, sustainability options and sourcing innovations

• Liaise with internal production, suppliers and logistics teams
• Ensure accurate order processing and artwork approvals
• Monitor timelines, quality standards and delivery schedules
• Proactively resolve issues to maintain a high level of client satisfaction

• Previous experience in promotional merchandise, branded products or a related marketing/sales environment preferred
• Experience sourcing products from UK and/or overseas suppliers
• Proven ability to manage projects from enquiry through to delivery
• Experience preparing quotes and managing client budgets
• Strong supplier negotiation and cost management skills
• Highly organised with strong attention to detail
• Confident communicator with a proactive, solutions-focused approach

• Be part of a business that delivers end-to-end brand solutions, not just individual products
• Work on a wide variety of projects across merchandise, print, creative and fulfilment
• Join a collaborative team where people take ownership and support each other
• Opportunity to build long-term client relationships and make a visible impact
• A business with strong heritage, modern capabilities and clear ambition for growth

• 26 days holiday plus bank holidays
• Company pension scheme
• Hybrid working opportunities
• Ongoing development and progression opportunities
• Exposure to a wide range of clients, industries and projects

This role offers the opportunity to grow within a wider commercial structure, with potential progression into senior account management or broader commercial roles.

We’re building a business that connects creative thinking with real-world delivery and this role sits right at the heart of that.