Business Development Manager

The Business Development Manager is responsible for Identifying and generating new customer business and opportunities while also looking after existing customers working closely with workshop and service teams, the position ensures customer needs are met while maintaining high operational and quality standards.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Monday to Friday, 8.00 am to 5.00 pm, i.e. 42.5 hours per week.

£35,000 to £40,000 per annum plus bonus sales scheme and company car included.

• Promote and sell the company’s aftersales products and services, with a particular focus on:
• Service, repair and maintenance contracts and renewals.
• Service and inspection contracts and renewals.
• Develop and grow the company’s aftersales customer base by identifying and converting new business opportunities.
• Build and maintain strong relationships with existing and prospective customers through regular communication, follow-up and account management.
• Identify and generate new business opportunities across the Service and Parts departments.
• Develop new aftersales accounts for contract servicing, pay-as-you-go workshop activity and front-counter parts sales.
• Proactively identify customer requirements and recommend appropriate aftersales solutions to maximise customer retention and revenue opportunities.
• Provide accurate customer, sales and market information and analysis to support improved customer experience and identify further sales opportunities.
• Ensure all sales, contract and customer-contact administration is completed accurately and within agreed timescales.
• Work collaboratively with colleagues across Sales, Service, Parts and other departments, as well as relevant manufacturer representatives, to deliver a seamless aftersales experience.
• Support the vehicle sales teams with aftersales engagement, customer handovers and ongoing service and maintenance opportunities.
• Maintain a proactive approach to customer retention, contract renewals and aftersales sales growth.
• Contribute to the achievement of departmental targets, customer satisfaction objectives and overall business performance.

• Excellent verbal and written communication skills, with the ability to communicate confidently and professionally with customers, colleagues and manufacturer representatives.
• High personal and professional standards, with a strong focus on quality, customer service and delivering agreed objectives.
• Honest, trustworthy and reliable, with a professional approach to customer and business relationships.
• Well organised with strong time-management skills and the ability to manage multiple customers, contracts and priorities effectively.
• Self-motivated and proactive, with the drive to identify sales opportunities and achieve aftersales targets.
• A strong team player who works collaboratively with colleagues across Sales, Service, Parts and other departments.
• Friendly, approachable and customer-focused, with the ability to build positive and lasting customer relationships.
• IT literate, with confidence using Microsoft Office and business systems to maintain customer records, process contracts and produce reports.
• Strong commercial awareness and an understanding of the importance of customer retention, contract renewals and aftersales revenue.
• Good attention to detail, particularly when managing customer information, quotations, contracts and sales administration.

• 30 days holidays including 8 bank holidays
• Company sick pay, that increases with length of service up to 13 weeks
• Company pension with the option to salary sacrifice
• Where…