Investigations Assistant — Security Ops

Investigations Assistant
Plymouth, Devon

gap personnel are pleased to be recruiting for an Investigations Assistant on behalf of a fast-growing, market-leading UK retailer. This is an excellent opportunity to join a busy Security Operations Centre at Head Office in Plymouth.

Our client is looking for a detail-oriented and reliable individual to support their Investigations Team. This entry-level role is ideal for someone with strong organisational skills and an interest in security, compliance, or investigative work.

About the Role

As an Investigations Assistant, you will support the Security Operations Centre by gathering, reviewing, and organising information relating to internal and external incidents. You will play a key role in analysing CCTV footage, compiling evidence, and preparing detailed investigation packs for senior review.

Key Responsibilities

• Review reports and operational activity to identify trends, patterns, and anomalies
• Analyse CCTV footage to locate and capture relevant incidents
• Prepare and organise investigation packs, including footage, timelines, and supporting evidence
• Accurately record findings in internal systems and reports
• Support the Loss Prevention team by ensuring all case information is complete and organised
• Maintain accurate records and ensure documentation is securely stored
• Handle sensitive information in line with confidentiality and data protection policies
• Provide general administrative support to the Security Operations Centre and management team
• Offer cover across teams when required, including flexibility to work alternative shifts or occasional night shifts

About You

• Highly self-motivated with a proactive and professional approach
• Reliable and trustworthy, with a strong commitment to high standards
• Methodical and well-organised, with excellent attention to detail
• Comfortable working with large volumes of information and reviewing CCTV footage
• Able to work both independently and collaboratively within a team

Skills & Knowledge

Essential:

• Exceptional attention to detail
• Strong IT and computer skills
• Ability to follow processes and instructions accurately
• Excellent organisational and time management skills
• Ability to handle confidential and sensitive information responsibly

Desirable:

• Experience working with CCTV or security systems
• Background in retail, administration, or customer-facing roles
• Interest in security, investigations, or compliance

What’s on Offer

• Competitive salary
• Pension scheme
• Long service awards
• Employee discount
• Cycle to work scheme

Additional Information

• Position: Temp to Perm, Full-time
• Hours: Flexibility required – 12-hour day shifts on a 4-on, 4-off rota (with occasional night shift cover)
• Location: Plymouth, Devon

If you are detail-driven and looking to start or develop a career in investigations or security operations, apply today with gap personnel.