Security Officer

Work in partnership with the Security Supervisor and departmental supervision to maintain a dynamic and proactive security service, ensuring the highest standards of patient, visitor and staff safety at all times.

Preference will be given to internal Trust staff, as well as ‘Priority’ and ‘At Risk’ staff throughout Devon who can demonstrate recent relevant experience.

• The post holder will work as an integral part of the Facilities team ensuring a high quality service to patients, visitors and staff.
• To act as part of a team in the delivery of a customer‑orientated and high quality security service.
• To receive work requests via telephone, take prompt and appropriate action in a courteous and helpful manner to ensure an effective and timely service is offered to all service users.
• Prioritise work and direct staff accordingly to ensure that all resources are used effectively, reacting promptly to work requests from departments/wards.

• To maintain good order and prevent public disorder on all Trust sites.
• The protection of patients, staff, contractors and visitors against acts of violence, aggression and abuse.
• The protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage.
• To assist with violent or aggressive patients at ward level.
• Operate and answer the communication device (radios or bleep) in a courteous manner and action requests.
• Give directions and advice to patients and visitors across the Trust sites.
• Log all security incidents using Track Tik and Datix, and pass relevant information to the team via handover email.
• Keep police log numbers, provide security reports for police, and contact police and security as required.
• Be responsible for confidentiality of CCTV information.
• Ensure all departments and staff are aware of any security alerts.
• Respond to requests for assistance from wards and departments.
• Record all work requests accurately using the Track Tik System.
• Dispatch tasks to security fairly and timely, ensuring all required information is provided.
• Accurately record task issuance and completion by all Security and Police staff.
• Liaise with the Security Manager/Supervisors and Team leaders to resolve issues and make appropriate decisions.
• Report any problems or concerns related to security staff activity.
• Record all complaints accurately using appropriate paperwork per Departmental Policy.
• Monitor CCTV for all Trust sites.
• Report identified faults in security systems to Estates Department.
• Provide guidance and facilitate access to the CCTV system for police investigations in line with the Trust CCTV policy.
• Maintain CCTV logs in accordance with the Data Protection Act 1998.
• Ensure emergency procedures (e.g. major incident) are carried out in accordance with departmental policy.
• Undertake any other duties relating to security requested by the Security Manager / Supervisors and Team leaders.
• This job description is not exhaustive and will be reviewed annually.
• Any other duties in line with your grade that may be requested.

• Previous security experience with demonstrable conflict resolution skills.
• Proven ability to communicate at all levels.
• Experience working with challenging patients/individuals with challenging behaviour.
• Experience using CCTV equipment.
• Previous experience in a hospital/healthcare environment.
• Previous experience working within the mental health sector.

• Professional security qualification or equivalent industry experience.
• Control & Restraint trained to NHS recognised standard.
• GCSE (A to C/4‑9) or equivalent education.
• Formal IT training or willingness to undertake relevant training.
• Customer service qualification or equivalent.

• Ability to work under stressful conditions.
• Experience dealing with the public.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service to check for any previous convictions.

£25,760 to £27,476 a year (Pro Rata)