Security Manager

The Security Site Manager is responsible for the strategic leadership, planning, and delivery of security and public safety across Drake Circus Shopping & Leisure Centre. The role will ensure full compliance with Martyn's Law (Protect Duty) by embedding a risk-based, intelligence-led approach to security, focused on protecting life, reducing vulnerability to terrorism, and enhancing site resilience. This position acts as the senior security lead, working collaboratively with stakeholders, tenants, law enforcement, and emergency services to deliver a coordinated, proactive, and compliant safety environment Information:
Position:
Security Site Manager

Location:

Plymouth (PL1) Salary:
Up to £50,000 per annum

Hours:

40 hours per week

Shifts:

Monday to Friday - Occasional weekend work required

Job Requirements:

SIA Door Supervisor Licence Proven experience in a security management or leadership role Strong understanding of risk management, public safety, and security operations Knowledge of Counter Terrorism principles and Martyn's Law / Protect Duty Excellent leadership, communication, and stakeholder engagement skills Strong analytical and problem-solving ability Flexibility to work outside normal hours where required Ability to respond to incidents and emergencies as needed Commitment to continuous professional development Desirable SIA CCTV Licence Formal qualification in Security Management, Risk, or Counter Terrorism Experience managing security within a retail, leisure, or public space environment

Job Responsibilities Strategic Security Leadership Provide overall leadership and direction for all security and public safety operations. Develop and implement a site-wide security strategy aligned with organisational goals and legal requirements. Promote aproactive, risk-based security culture focused on prevention and deterrence. Martyn's Law (Protect Duty) Compliance Lead the implementation and ongoing compliance with Martyn's Law, ensuring proportionate and effective security measures are in place.

Maintain Terrorism Risk Assessments and Vulnerability Assessments. Develop, implement, and regularly review Counter Terrorism Action Plans and emergency procedures. Ensure all stakeholders (including tenants and contractors) understand and comply with their responsibilities under Protect Duty. Maintain full documentation and evidence of compliance for audit and regulatory purposes. Embed a strong public vigilance culture (e.g. “See it, Say it, Sorted”). Risk, Intelligence & Continuous Improvement Analyse incident data, trends, and intelligence to inform decision-making and resource deployment.

Produce regular security and risk reports with actionable insights and recommendations. Continuously review and improve security measures based on evolving threats and vulnerabilities. Ensure lessons learned from incidents and exercises are embedded into operational practice. Stakeholder & Multi-Agency Engagement Build and maintain strong partnerships with Counter Terrorism Policing, local authorities, emergency services, and community stakeholders. Chair and lead a Security & Resilience Working Group involving occupiers and site partners.

Represent the site at external security forums and networking events. Influence stakeholders to support investment and compliance with security initiatives. Security Operations Oversight Oversee the delivery of daily security operations ensuring alignment with policies, procedures, and best practice. Ensure appropriate resource planning and deployment based on risk and business needs. Maintain operational readiness, resilience, ensuring robust response capability at all times.

Ensure effective communication with the client, providing timely updates on all security matters. Governance, Compliance & Assurance Ensure all contractual and regulatory requirements are consistently met. Conduct regular audits and compliance checks across all security functions. Maintain accurate and auditable records, including policies, procedures, and incident logs. Ensure Assignment Instructions and procedures are current, relevant, and effectively communicated. Create and deliver monthly and quarterly service reviews to the customer People Leadership & Capability Development Lead, manage, and develop the security team, promoting a high-performance culture.

Develop and maintain a site-wide training and competency framework, aligned to Martyn's Law requirements. Ensure all staff (including non-security personnel where…