Security Site Manager

The Security Site Manager is responsible for the strategic leadership, planning, and delivery of security and public safety across Drake Circus Shopping & Leisure Centre. The role will ensure full compliance with Martyn's Law (Protect Duty) by embedding a risk-based, intelligence-led approach to security, focused on protecting life, reducing vulnerability to terrorism, and enhancing site resilience., Strategic Security Leadership

• Provide overall leadership and direction for all security and public safety operations.
• Develop and implement a site-wide security strategy aligned with organisational goals and legal requirements.
• Promote a proactive, risk-based security culture focused on prevention and deterrence. Martyn's Law (Protect Duty) Compliance
• Lead the implementation and ongoing compliance with Martyn's Law, ensuring proportionate and effective security measures are in place.
• Maintain Terrorism Risk Assessments and Vulnerability Assessments.
• Develop, implement, and regularly review Counter Terrorism Action Plans and emergency procedures.
• Ensure all stakeholders (including tenants and contractors) understand and comply with their responsibilities under Protect Duty.
• Maintain full documentation and evidence of compliance for audit and regulatory purposes.
• Embed a strong public vigilance culture (e.g. "See it, Say it, Sorted").

• Analyse incident data, trends, and intelligence to inform decision-making and resource deployment.
• Produce regular security and risk reports with actionable insights and recommendations.
• Continuously review and improve security measures based on evolving threats and vulnerabilities.
• Ensure lessons learned from incidents and exercises are embedded into operational practice.

• Build and maintain strong partnerships with Counter Terrorism Policing, local authorities, emergency services, and community stakeholders.
• Chair and lead a Security & Resilience Working Group involving occupiers and site partners.
• Represent the site at external security forums and networking events.
• Influence stakeholders to support investment and compliance with security initiatives.

• Oversee the delivery of daily security operations ensuring alignment with policies, procedures, and best practice.
• Ensure appropriate resource planning and deployment based on risk and business needs.
• Maintain operational readiness, resilience, ensuring robust response capability at all times.
• Ensure effective communication with the client, providing timely updates on all security matters.

• Ensure all contractual and regulatory requirements are consistently met.
• Conduct regular audits and compliance checks across all security functions.
• Maintain accurate and auditable records, including policies, procedures, and incident logs.
• Ensure Assignment Instructions and procedures are current, relevant, and effectively communicated.
• Create and deliver monthly and quarterly service reviews to the customer

• Lead, manage, and develop the security team, promoting a high-performance culture.
• Develop and maintain a site-wide training and competency framework, aligned to Martyn's Law requirements.
• Ensure all staff (including non-security personnel where appropriate) receive relevant counter-terrorism awareness training (e.g. ACT Awareness).
• Conduct performance management, coaching, and development planning.
• Promote staff welfare, engagement, and professional standards.

• Oversee and coordinate response to security incidents, ensuring effective management and resolution.
• Lead or support investigations into incidents including theft, damage, and security breaches.
• Ensure robust reporting processes and post-incident reviews are conducted.
• SIA Door Supervisor Licence

• Proven experience in a security management or leadership role
• Strong understanding of risk management, public safety, and security operations
• Knowledge of Counter Terrorism principles and Martyn's Law / Protect Duty
• Excellent leadership, communication, and stakeholder engagement skills
• Strong analytical and problem-solving ability
• Flexibility to work outside normal hours where required
• Ability to respond to incidents and emergencies as needed
• Commitment to continuous professional development
• SIA CCTV Licence
• Formal qualification in Security Management, Risk, or Counter Terrorism
• Experience managing security within a…