Resident Learning Coordinator

Help People Thrive. Build Stronger Communities.

If you're passionate about helping people move forward and making a positive difference in your community, this could be the perfect role for you.

As our Resident Learning Coordinator, you'll work alongside residents to help them identify their goals, build confidence and access opportunities that improve their lives.

Working closely with local partners and community organisations, you'll help create learning opportunities that enable people to reach their potential and become more connected within their communities.

This is a rewarding role where you'll see first-hand the difference your work makes every day. You'll help residents navigate opportunities, overcome barriers and take positive steps towards the goals that matter most to them.

You'll play a key role in shaping and delivering our resident learning programme, helping residents access opportunities that support their skills, wellbeing, confidence and future ambitions. You’ll work with people to overcome barriers, explore opportunties and reach their aspirations.

Working directly with residents, you'll provide personalised guidance and support, helping them identify goals, navigate opportunities and overcome barriers. Helping connect residents with learning, training, volunteeringand development opportunities that improve confidence, employment prospects, wellbeing and community involvement.

You'll also work closely with colleagues, training providers and community partners to design and coordinate a varied and engaging programme of activities that responds to resident needs and create meaningful opportunities for growth and community participation.

This is a fantastic opportunity for someone who enjoys building relationships, creating opportunities and helping others unlock their potential.

• Supporting residents through one-to-one guidance, support and signposting.
• Coordinating a diverse programme of learning, skills and personal development opportunities.
• Building strong partnerships with training providers, employers and community organisations.
• Identifying barriers that prevent residents from accessing opportunities and developing practical solutions.
• Encouraging participation and helping residents to build confidence and independence.
• Monitoring engagement, measuring outcomes and demonstrating the positive impact of the service.
• Continuously developing and improving our resident learning offer to ensure it remains inclusive, relevant and accessible.

We're looking for someone who genuinely cares about helping others succeed and is motivated by making a positive impact within local communities.

• Be passionate about empowering people to identify opportunities, overcome barriers and make progress towards their goals
• Have experience coordinating programmes, projects or activities that deliver positive outcomes for individuals or communities.
• Build strong, trusting relationships with residents, colleagues and external partners.
• Be proactive, creative and driven to develop new ideas and opportunities.
• Enjoy collaborative working and partnership development.
• Have the confidence to identify challenges, explore solutions and support people to overcome barriers.
• Possess excellent organisational skills and be able to manage a varied workload.
• Be comfortable using data and feedback to evaluate success and improve services.
• Have excellent listening and communication skills, with the ability to build trsut, encourage particpation and support others to make informed choices about their future.
• Share our commitment to inclusion, equality and outstanding customer service.

We are the city’s largest social housing association, with over…