Navigator

Organisation:
Shekinah

Job Title:

Navigator

Location:

Plymouth

Hours:

37.5 hours per week
Salary: £27,495

Contract:

Permanent
Responsible to:
Head of Operations

At Shekinah, we believe that everyone deserves the opportunity to live a safe, connected, and flourishing life.

We work alongside people facing homelessness, poverty, trauma, poor mental and physical health, substance use, social isolation, and exclusion. Our work is rooted in compassion, dignity, partnership, and the belief that lasting change grows through relationships.

We do not simply provide services. We create spaces where people feel welcomed, valued, and able to reconnect with their strengths, aspirations, and communities.

As a Navigator, you will provide relationship-based support to women experiencing multiple disadvantage and the eKects of trauma.

Working alongside individuals and partner agencies, you will help women build safety, stability, confidence, and connection. You will support people to identify goals that matter to them, overcome barriers, and access the services, resources and opportunities that improve wellbeing and quality of life.

You will act as a consistent and trusted point of contact, helping women navigate complex systems while ensuring support remains person-centred, strengths-based and trauma informed.

At the heart of this role is a simple but powerful belief: the relationship is the intervention.

This is not primarily a referral-management or case-management role.

The Navigator works alongside women over time, helping to rebuild trust, navigate services, strengthen support networks, and create the conditions for lasting change. The role bridges organisational boundaries; bringing together services, opportunities and relationships to help women achieve greater stability, independence, and wellbeing.

Success in this role is not measured solely by referrals, appointments, or outputs.

Success might include:

• A woman engaging with support after a long period of disengagement.
• Someone feeling safe enough to talk openly about their experiences.
• Developing strategies to manage distress and improve wellbeing.
• Accessing healthcare, housing or specialist services that were previously di Kicult to engage with.
• Improved communication and collaboration between services.
• Growing confidence, independence and self-belief.
• Reconnecting with hopes, aspirations and personal strengths.

These outcomes often begin with trust, consistency and human connection.

Build trusting, respectful and consistent relationships with women accessing the service.

Provide compassionate, reliable and emotionally intelligent support.

Recognise that trust takes time, particularly where people have experienced trauma, discrimination or negative experiences of services.

Support women to recognise and build upon their strengths, resilience and capacity for change.

• Take time to understand each person's experiences, strengths, aspirations and priorities.
• Maintain appropriate professional boundaries while developing authentic working relationships.

Deliver support that is person-centred, strengths-based, and trauma-informed.

Understand and respond appropriately to the impact of trauma on wellbeing, behaviour and engagement.

• Create environments and relationships that promote safety, trust, choice, and collaboration.
• Work collaboratively with women to define and achieve their own goals.
• Work at the individual's pace, recognising that progress is often non-linear.
• Provide harm-reduction support where appropriate.

Support the…