Five Rivers Medical Center - Financial Counselor - Business Office

Key Responsibilities

• Patient Outreach & Support:
  • Call patients to assist with Medicaid applications and enrollment.
  • Work closely with the Department of Human Services (DHS) to gather required documentation.
  • Assist patients with charity care applications and provide guidance through the financial assistance process.
• Onsite Patient Engagement:
  • Visit Emergency Department (ED) and inpatient rooms to speak with uninsured patients.
  • Discuss Medicaid options and, if ineligible, establish payment plans prior to patient discharge.
• Census & Follow-Up:
  • Review the previous day’s census to identify self-pay patients.
  • Verify existing Medicaid coverage or pending applications.
  • Contact patients as needed to initiate or complete the Medicaid enrollment process.
• Pre-Service Financial Clearance:
  • Call patients prior to scheduled procedures (particularly GI and Pain Management) to review financial responsibility.
  • Set up payment plans and ensure required pre-payments are made in advance of services.

• This position comes with a high workload and will be closely monitored for productivity and effectiveness.
• Successful candidates will be proactive, patient-focused, and capable of managing high volumes while maintaining quality service.

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Prior experience in medical billing, Medicaid enrollment, or financial counseling strongly preferred.
• Strong understanding of Medicaid and charity care programs.
• Exceptional communication and interpersonal skills, with the ability to speak empathetically with patients from diverse backgrounds.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to manage and prioritize multiple tasks efficiently.
• Detail-oriented with strong organizational skills.