Part-Time Driver's License Technician

Purpose

Assists the public and those from foreign countries in obtaining and issuing of drivers and commercial licenses, as well as Idaho identification cards, through validating and authenticating proper documentation as mandated and prescribed by Homeland Security and the State of Idaho, performs related work as required.

The principal function of an employee in this class is to obtain proper documentation, have the ability to authenticate this documentation, as well as set up and administer testing for those who apply for a Drivers Licenses, Commercial Drivers Licenses (CDL) or the issuance of a State of Idaho Identification Card. At the same time provide effective customer service in the area of application assistance and research before issuing Drivers Licenses, Commercial Drivers Licenses (CDL), or State of Idaho Identification Cards.

A Driver's License Technician must possess strong clerical, computer and customer service skills, and have the ability to multi-task; he/she must demonstrate knowledge of Sheriff's Office functions through on-the-job training as well as that provided by the State of Idaho. The work is performed under the supervision of the Support Services Captain and they must use independent judgment using standard practices to resolve customer issues or correct procedures.

The principal duties of this class are performed in a highly technical office environment.

• Work with Homeland Security verifying the following documents:
  Social Security Cards, Permanent Residency Cards, Resident alien cards, Employment Authorization Cards, Passports, Visas, I-20's, I-94's, 2019's, I-797's, Notice of Actions, Asylum/Refugee Documents, Born Abroad Certificates, Certification of Report of Birth Certificates;
• Work with immigration and Naturalization and be familiar with Documentation coming from their office's
• Receive Training and work from within a Highly secure State maintained data base;
• Answer incoming phone calls and greet walk-in customers, process new and renewal driver's licenses, provide general information to the public, answer questions and inquiries, provide specific information about driver's licenses, accept payments, conduct eye tests, maintain and set up testing stations as well as administer the state written test, issue specialized Idaho State identification cards, process change forms, and provide referrals to other departments or staff as needed;
• Receive, open, and process mail renewals, including outgoing mailings;
• Collect and record drivers license payments;
• Balance funds received daily and monthly;
• Inventory, order, and stock office supplies;
• Update, verify, and maintain drivers license and related computer files;
• Receive, record, copy, verify, proofs, and maintain a variety of documents;
• Prepare necessary reports and documentation for transactions;
• File documents into appropriate folders; reorganize files as needed;
• Perform all work duties and activities in accordance with County and Department policies, procedures and safety practices.

• Knowledge of Homeland Security and State guidelines and regulations for Proper Identification;
• Current Federal and State laws;
• County ordinances governing driver's licenses;
• Operation of standard office equipment, including a personal computer and job-related software applications to include scanners, and authentication equipment;
• Customer service procedures and techniques;
• Provide assistance with bilingual customers;
• English grammar and punctuation;
• Current office practices and procedures;
• Bookkeeping, accounting, filing, and record keeping practices and procedures.
• Evaluate and analyze customer needs to provide exceptional customer service;
• Learn and explain Sheriff's Office functions thoroughly to provide information and training and explain detailed office processes and procedures;
• Maintain strict confidentiality in all aspects of Drivers License department practices, policies and procedures;
• Follow written and oral instructions;
• Explain regulatory compliance issues related to the office function;
• Maintain records efficiently and accurately;
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner;
• Perform duties accurately and efficiently under time sensitive deadlines;
• Perform time management and scheduling functions, meet deadlines, and set project priorities;
• Respond courteously to customer inquiries, including under stressful or adversarial circumstances;
• Work well under pressure;
• Operate standard office equipment, a cash register, and a personal computer including program applications appropriate to assigned duties;
• Establish and maintain effective working relationships with other County employees, supervisory personnel, local elected and appointed officials, and the public;
• Communicate effectively both orally and in writing.

• High school diploma or GED equivalency is required, preferably…