Teller, Customer Service​/HelpDesk

About The Role

Summary:

We are a dynamic and growing community bank dedicated to providing exceptional financial services to individuals and businesses within our local area. Our mission is to build long‑lasting relationships with customers by offering personalized service and fostering a community‑oriented banking experience. As part of our team, you will have the opportunity to grow with us, contributing to both your personal and professional development in a supportive and innovative environment.

Join us in helping our community thrive while being part of a team recognized for its excellence.

This is a 40 hour a week position. It is an in‑person position in order to meet the needs of the customers.

• Provide superior internal and external customer service: must demonstrate self‑governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Process all customer transactions.
• Learn and understand bank products and services by attending staff meetings and training.
• Cross‑sell other types of products and services to customers.
• Offer “free checking” promotion through High Performance Growth (HPG).
• Work with branch management in promoting “big days” by creating theme based on the current free gift.
• Work night drop, courier bags in dual.
• Provide extraordinary customer service; always greeting customers when they enter the branch by acknowledging with a smile or gesture to let them know you acknowledge them.
• Regular and predictable attendance in order to accomplish, among other things, in‑person contact with customers.
• Regular, on‑site attendance during standard business hours is required to perform the duties of this position.
• Additional duties as requested or assigned.

• Participate in Community Service and Bank‑sponsored activities that serve and support the mission and values of CCB.
• Provide superior internal and external customer service: must demonstrate self‑governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete the assigned online training courses and achieve a passing score by due date.
• Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.

• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast‑paced environment.
• Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast‑paced/deadlines‑oriented environment.
• Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skill with working knowledge of word processing, spreadsheets, ten‑key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

• Pleasant, friendly with customers and co‑workers.
• Good customer service.
• Good with cash and transactions.

Must be able to routinely perform work indoors in climate‑controlled shared work area with moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…