Financial Aid Counselor

Location:

Pocatello - Main, NOT eligible for remote work, on‑campus position

Priority Date:
November 29, 2026

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West.

We invite you to apply to be a part of our University community!

The Financial Aid Counselor provides support for and assists with the administration of Federal Financial Aid programs.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

• Verification of financial aid applications including reviewing submitted documents to confirm the accuracy of student data and resolving errors and/or conflicting information.
• Provide financial aid counseling to student, parents and the university community as needed through appointments, On-Call rotation, phone back‑up rotation, and presentations regarding the financial aid application process, student eligibility, financial aid budget inquiries, and financial literacy.
• Provide customer service support, serving as an information resource for students, parents and staff.
• Assist with the completion and troubleshooting of issues with the Free Application for Federal Student Aid (FAFSA).
• Support outreach efforts which may include high school or campus financial aid workshops.
• Determine student eligibility for aid programs and revise aid packages as needed, including review of NSLDS and/or COD student records.
• Support Military affiliated and Veteran students by connecting them to the Veteran Certifying Official/School Certifying Official (VCO/SCO) on campus.
• Summer aid processing, including the manual review of remaining student annual eligibility and manual packaging of Summer aid offers.
• Complete Professional Judgement reviews for unique student circumstances including but not limited to Special Circumstances, Actual Expenses, Petitions for Independence, and marital status changes on a case‑by‑case basis.
• Demonstrate and maintain up‑to‑date knowledge of federal regulations as applicable to federal student aid programs through various training opportunities provided by the U.S. Department of Education, the National Association of Student Financial Aid Administrators, the Idaho Association of Student Financial Aid Administrators, and other professional development opportunities.
• May assist with training and professional development of support staff.
• Support for federal processes and programs that may include Federal Pell Grant administration, Federal Direct Loan administration (including Schedule of Reductions), Campus Based federal aid administration, alternative loan administration, Prison Education program, Workforce Pell program, etc.
• Support for Satisfactory Academic Progress including review of SAP contracts at the conclusion of each semester, review of SAP appeals, and serve as the chair for SAP committees.
• Ability to work a regular schedule consistent with the needs of the university is an essential function of this position. This may include some evenings and/or weekends. This may also include some travel (possible overnight).
• May be assigned liaison work with other areas on campus or special projects based on operational necessity and individual experience and skills.
• All other reasonable duties as assigned.