IT Support Specialist

Summary of Work

Provide technical management and support services for SEICAA’s Information Systems (IS) environment and employees.

• Configure, maintain, and upgrade PC, networking, and telecommunication hardware and software.
• Provide frontline support for staff;
  Maintain overall stability of network and communication systems.
• Develop and implement systems that support SEICAA’s operations;
  Train users on hardware and software products.
• Track inventory and compile records and reports related to SEICAA’s Information Systems environment.
• Perform other duties as assigned.

Education, Experience, and Knowledge

• Associate degree in technology or related field of study preferred.
• Experience in Information Systems/Technology preferred.
• Experience planning effective technology solutions to complex business and compliance problems, and implementing and maintaining such solutions in a cohesive, integrated network environment.
• Knowledge of PC, server, network, mobile, telecommunication, and security/surveillance hardware, software, and systems;
  Knowledge of intranetworking, backup/redundancy methodologies, and web development.
• System administration, research, project planning/development/implementation, and budgeting skills.
• Knowledge of Microsoft Office programs.
• Computer skills;
  Familiarity with typical office technologies.
• The ability to operate all necessary software programs and develop new programs as necessary.
• Clerical skills including filing, archiving, recordkeeping, records retention, data entry, and compliance.
• Effective oral and written communication skills; the ability to communicate clearly.
• Organized, attention to detail, and punctual.
• Self-directed;
  Can work independently and in a team;
  Can establish working relationships with Agency employees, the public, and partners;
  Follows instructions;
  Follows policies and procedures;
  Maintain confidentiality of sensitive information.
• Ability to understand and implement complex regulations.
• Ability to multi-task and manage multiple projects with effective time management skills.
• Ability to perform duties with or without reasonable accommodations without endangering self or others.

• Bondable, insurable under SEICAA’s insurance policy, and maintain a valid driver’s license.
• Able to attend meetings or training opportunities to enhance expertise and performance as scheduled.
• Willing to travel on Agency business at Agency reimbursement rates.
• Able to occasionally lift up to 35 lbs.
• Must successfully pass mandatory pre-employment drug and background screening.