Agency Relations Coordinator – Pocatello

Responsible for all matters in Partner Agency Relations within service area assigned. This includes establishing a strong Partner Agency Network within the service area assigned through the recruitment of agencies that align with The Idaho Foodbank’s mission, supporting the growth and retention of partner agencies and all programs offered, and ensuring agency compliance with all necessary laws, policies, and guidelines regarding safe food distribution.

The Agency Relations Coordinator position also supports the Regional Director and Director of Programs & Partnerships in identifying and ensuring equitable distribution of product on a statewide basis.

• Bachelor’s Degree or equivalent experience in Social Services or Human Services
• Experience and commitment to serving low-income individuals and families
• Knowledge of food assistance programs, hunger issues, and/or experience with social service agencies preferred
• Must be strong independent worker as well as be able to work as a partner of a team
• Ability to communicate effectively, both orally and in writing
• Possess organizational skills and project coordination experience
• Experience in data collection and analysis
• Ability to make presentations and develop reports that include data and technical information
• Proven competencies in Microsoft Office products, including Word, Excel, Outlook, PowerPoint and standard office equipment
• Excellent customer service skills and friendly with others
• Demonstrated problem-solving and conflict resolution skills
• Fluency in English and Spanish a plus

• Must have a clean, professional appearance.
• Must be able to pass a national background check.
• Must be able to pass a pre‑employment drug screening.
• Must be able to provide an acceptable Motor Vehicle Record to meet insurance eligibility requirements.
• Have a valid Driver’s License and access to an automobile with current auto insurance.
• Must be able to pass Manager’s‑Level Food Safety Certification.
• Physical job requirements include ability to lift up to 30 pounds.
• Able to safely operate a large vehicle with limited visibility.
• Frequent travel required within counties served by organization/programs.
• Work with other team members and IFB departments in a cooperative and supportive way, providing assistance and occasional coverage for other positions.

• Screen prospective agencies and assist with application and mutual agreements between The Idaho Foodbank and partner agencies ensuring compliance with Foodbank policies and Feeding America’s standards.
• Conduct initial on‑site visits and assist in the orientation of new agencies to Foodbank ordering procedures, picking up product, program requirements, etc.
• Conduct ongoing site monitoring while ensuring compliance with all documentation requirements and maintain agency files in prescribed methods approved by Feeding America.
• Assist agencies in development and implementation of corrective actions when found to be operating in violation of Foodbank policy, Feeding America standards or Internal Revenue Service Guidelines on the handling of donated product.
• Maintain knowledge and understanding of all Idaho Foodbank Programs offered and utilized in order to support Partner Agencies well.
• Update, organize and keep current all Agency data and information in IFB database.

• Identify potential agencies in service area that could benefit from relationship with The Idaho Foodbank.
• Assist in the development and maintenance of service‑area‑wide agency recruitment/retention program.
• Identify and provide helpful information to the partner agency network from various sources regarding IFB products, policy or schedule changes, and community‑based events related to poverty issues.
• Assist in the implementation of a partner agency network gap analysis and capacity measurement tool for partner agencies, including agency surveys.
• Assist agencies to identify what services, standards and training they want from The Idaho Foodbank.
• Assist in the appropriate Foodbank implementation of partner agency‑driven…