Customer Experience Specialist

Overview

Customer Experience Specialist British Swim School of Idaho Falls-Pocatello

The Customer Experience Specialist, known as a Deck Ambassador, works poolside and plays a critical role in providing an excellent customer experience.

Position type:
Part Time. Shifts are 4-5 hours, typically weeknights from 3–7 pm and weekends in the morning.

The Deck Ambassador helps manage the pool deck, assists instructors and managers when needed, and ensures a welcoming environment for students and families.

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, child’s progress, or the program.
• Assist swim instructors and managers when needed during swim lessons.

• Competitive pay based on experience.
• Paid training.
• Flexible schedules with shifts typically 4-5 hours; evenings and weekend mornings.
• Compensation range: $14.00 - $16.00 per hour.

• Excellent interpersonal communication and organizational skills.
• Professional and responsible demeanor.

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s) (may be obtained during training).

Here at British Swim School, we are more than just a swim lesson provider. We strive to make a substantial impact within our communities to combat high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one: a survival school first and a learn-to-swim school second. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Working at British Swim School is about creating a lasting impact in the community and promoting water safety. Most students are preschool and elementary-aged children. Experience with children is helpful but not required if you demonstrate the right attitude. The role includes specialized training in our approach.

There are opportunities with our Customer Service Team, including roles that involve communicating with parents by phone or at the pool to deliver excellent service and foster a sense of belonging to the British Swim School family.

Apply with Indeed. If you already have a resume on Indeed, you may apply there or here. This page outlines required fields for consideration.