ServiceNow Solutions Consultant

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are nowvery excitedto grow that team further by hiring a Service Now Solutions Consultant to take the lead on technical pre-sales activities. Engaging directly with our customers to scope and design solutions.

• Develop scalable Service Now solutions aligned to Public Sector priorities across ITSM, ITOM, HRSD and wider ESM.
• Translate organisational objectives into platform architectures and best‑practice designs.
• Deliver tailored demonstrations using Service Now Demo Hub .
• Lead discovery workshops, produce LOE estimates and scope documents, and support RFP/RFI/Tender responses.
• Work with AEs on client reviews, QBRs, KPI analysis, service performance insights and adoption trends.
• Help clients define strategic Service Now roadmaps and licence optimisation plans.
• Provide internal enablement, share training recommendations and support Marketing with content and insights.
• Deliver internal enablement, sharing Service Now University and recommendations of course for Sales teams and BDMs based on industry trends.
• Work closely with Marketing to assist in content, last blogs and industry insight
• Maintain relevant Service Now certifications and stay aligned with Public Sector digital and AI strategies.
• Adhere to information security policies and ensure responsible handling of Public Sector data.

This is an opportunity to play an important role in founding and building the Service Now practice within Phoenix. We have a huge customer base that contains a lot of untapped potential and the right person will be able to excel.

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be  are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

The right person for this role will already have significant experience in a similar pre‑sales consulting role and will be able to bring their experience and knowledge of the Service Now platform with them to this role.

• Strong experience designing and presenting Service Now solutions across ITSM, ITOM, HRSD or wider ESM workflows.
• Solid understanding of Public Sector operating models (NHS, Local Government, Central Government).
• Ability to translate business requirements into scalable, best‑practice Service Now architectures.
• Confident running discovery sessions, gathering requirements and producing LOE estimates and scope documents.
• Skilled at delivering engaging platform demonstrations using Service Now Demo Hub  or equivalent tooling.
• Comfortable analysing KPIs, service data and adoption trends to identify optimisation opportunities.
• Excellent communication and stakeholder‑management skills, with experience supporting pre‑sales and account teams.
• Strong documentation skills across solution designs, proposals and roadmap development.
• Current Service Now certifications (CSA, CIS) with a commitment to continuous learning.

Where is the role based?
Primary location is our HQ in Pocklington (YO42) but this role can be remote with monthly visits to the HQ.

How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in‑person which includes a presentation.

What are the benefits?
You can read about the benefits on offer here.

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must‑have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.