Solutions Specialist - AI Workforce

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring aSolutions Specialisttoassistearly-stage strategic conversations with customers around the potential of Microsoft 365 Copilot, Copilot Studio, and agents as part of a wider AI workforce.

This is a junior role and would suit somebody keen to step up froma similar sales/ account management / sales enablement role.

• Lead strategic customer engagement to define AI workforce vision using Microsoft 365 Copilot, Copilot Studioand agent-based solutions.
• Translate business challenges into high-value AI opportunities spanning automation, Copilotadoptionand agentic use cases.
• Act as the senior strategic lead across discovery, planning and throughout delivery to ensure alignment to business outcomes.
• Partner with delivery teams and customers to drive adoption, capture insights, and continuously optimise AI solutions.
• Define,quantify and communicate ROI, productivity gains and measurable business value using real engagement data.
• Lead pre-sales activities including workshops, executivebriefingsand events, while supporting pipeline growth and opportunity shaping.
• Build strong relationships with Microsoft and internal teams to align strategy, co-sell activity, and maximise customer value.
• Enable internal teams and customers through knowledge sharing, account mapping, and expansion into broader AI,automation and governance opportunities.

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it'sthe thing we work hardest on.

We'reproud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. Thesearen'tbadges we chase
-they'rethe result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging:set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development:structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously:from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion:where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters:supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry:alongside genuine experts, and with strategic partnerships across the world's leading technology providers,you'llbe at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be thevery bestyou can be at work - andwe'dlove you to consider being part of it.

Take a look at our Culture Blueprint to get a real sense of who we are.

The right person for this role will be a confident, customer-facing professional with Microsoft 365 experience, strong presentation and demo skills, and a genuine interest in AI and emerging technologies.

• Strong understanding of Microsoft 365,…