Professional Services Engineer; Microsoft Cybersecurity

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector – helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world’s leading technology providers – and a trusted place on the major public sector frameworks – our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Professional Services Engineer to work for our cybersecurity consultancy practice, where you can focus on the deployment of related technologies and develop into a Technical Consultant role.

• Deliver complex technical implementations for customer projects, acting as a delivery subject‑matter‑expert
• Lead the implementation of agreed technical designs produced by Solution Architects and Technical Consultants
• Diagnose and resolve technical issues, ensuring high levels of customer satisfaction and solution quality
• Work closely with Project Managers to meet agreed milestones, timelines, and delivery standards
• Deliver technical knowledge‑transfer workshops and handover sessions to customers
• Produce high‑quality post‑delivery and technical documentation
• Build and maintain strong working knowledge of all products and solutions across the practice

• Experience working as a Support Analyst or Engineer, with proven ability to troubleshoot and resolve technical issues
• Strong knowledge of Microsoft cloud and security technologies, including Exchange Online, Entra  (cloud and hybrid), and Azure
• Hands‑on experience with Microsoft identity and access security services, including Conditional Access, PIM, RBAC, and identity protection
• Experience deploying and supporting Microsoft XDR solutions, including Defender for Endpoint, Identity, Cloud Apps, and Office 365
• Strong technical documentation and post‑delivery reporting skills
• Excellent communication skills with a customer‑focused mindset
• Strong problem‑solving ability, with a positive, resilient, and adaptable approach
• Desire for continuous improvement and learning across security technologies
• Microsoft Information Protection and Purview (DLP, Data Lifecycle Management)
• Email security solutions such as Defender for Office 365, Mimecast, or Barracuda
• SIEM platforms including Microsoft Sentinel, Splunk, or Log Rhythm
• Endpoint protection solutions such as Microsoft Defender, Sophos, or Crowd Strike

• Microsoft Certified: M365 Fundamentals – MS-900
• Microsoft Certified:
  Security Fundamentals – SC-900

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers.

All employees are required to undertake a check. The BPSS check is a must‑have requirement and all offers of employment are conditional upon the passing of this check.