Sales Specialist - Managed Services

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Sales Specialist who will contribute to the growth of our Managed Services portfolio.

• Act as a key support within the sales process for Managed Services, serving as a primary contact for enquiries and opportunities

• Build andmaintainstrong knowledge of the Managed Services portfolio to confidently support client conversations, presentations, and demos

• Assist Account Managers and BDMs in developing high-quality, competitive proposals, tenders, and sales materials

• Deliver product awareness and enablement training to improve sales team capability and drive service adoption

• Manage and track opportunities through the CRM system, ensuringaccuratepipeline, forecasting, and reporting

• Collaborate with Service Delivery and Technical teams to gather information and support client solutions

• Follow up on quotes, provide sales reporting, and help progress opportunities to maximise conversion

• Build strong relationships with internal sales teams to drive consistent growth of Managed Services

• Contribute to service documentation, collateral, and continual service improvement (CSI) initiatives

• Support internal campaigns and ad-hoc activities to enhance the development and success of the Managed Services portfolio

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it'sthe thing we work hardest on.

We'reproud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. Thesearen'tbadges we chase
-they'rethe result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging:set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.

• Real investment in your development:structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.

• A workplace that takes wellbeing seriously:from mental health support and flexible working to active employee networks and a leadership team that listens.

• A commitment to equity and inclusion:where we actively work to make Phoenix a brilliant place to build a career, whoever you are.

• Work that matters:supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.

• Working with the best of the industry:alongside genuine experts, and with strategic partnerships across the world's leading technology providers,you'llbe at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be thevery bestyou can be at work - andwe'dlove you to consider being part of it.

Take a lookatour Culture Blueprint to get a real sense of who we are.

The right person for this rolewilllikely beworking within an MSP or IT services environment today, in a sales, pre-sales, or delivery-focused position, and looking to build on their technical and commercial experience in a more customer-facing, growth-oriented role.

• Strong technical understanding of IT services, with knowledge of Managed Services and the Microsoft ecosystem

• Good commercial awareness with the ability tooperateeffectively in a sales or pre-sales environment

• Experience in IT solutions, Managed Services, or pre-sales/sales roles (typically 3+ years) or relevant delivery background

• Confident presenter, able to communicate clearly with both technical and non-technical stakeholders

• Skilled in producing high-quality proposals, documentation, and customer communications

• Strong organisational and time management skills, with the ability to prioritise and manage multiple activities

• Numerate with a good understanding of basic pricing and commercial principles

• Ability to quickly learn and adapt tonew technologies and services

• Collaborative, with the ability to build strong relationships across sales, technical, and delivery teams

• High attention to detail, whilemaintaininga broader strategic…