Project Manager, Change Management

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a Project Manager to be responsible for the end-to-end management and delivery of IT Asset Management (ITAM) projects and project-based services across customer engagements

This is an opportunity to work in a highly visible delivery role where you'll have real ownership, influence customer outcomes, and play a key part in the growth of our services. No two days are the same, making it ideal for someone who enjoys balancing multiple work streams, building relationships and finding solutions to complex delivery challenges.

• Lead the end-to-end delivery of projects and managed services across a portfolio of customers.

• Act as the primary point of contact for both customers and internal stakeholders, building strong relationships and delivering a high-quality service.

• Develop and maintain project plans, schedules, resource forecasts and delivery roadmaps.

• Manage project risks, issues, dependencies and change requests to ensure successful outcomes.

• Coordinate consultant resources and monitor project progress, costs and utilisation.

• Lead customer meetings, service reviews and project governance activities.

• Produce clear and concise project reporting for customers and senior stakeholders.

• Support service improvement initiatives, new service offerings and bid activities.

• Take ownership of escalated or at-risk projects, driving resolution and recovery.

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.

• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.

• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.

• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.

• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.

• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so…