Operations Coordinator

Responsibilities

• Act as a central point of contact for operational queries from internal teams, customers, suppliers, and vendors
• Manage shared Operations inboxes, ensuring all queries are handled accurately and in a timely manner
• Process customer orders, agreements, and licensing contracts with a high level of accuracy and attention to detail
• Raise and manage purchase orders, ensuring timely processing and order completion
• Work closely with sales teams to validate and process orders correctly
• Liaise with suppliers, manufacturers, and partners (e.g. Microsoft) to manage orders, queries, and updates
• Maintain product pricing and ensure pricing data is accurate within internal systems
• Run and maintain operational reports, supporting sales activity and tracking performance
• Manage renewals, reminders, and ongoing customer contract activity
• Support after-sales activity, including handling returns and resolving delivery or order issues
• Build and maintain strong relationships with suppliers and internal stakeholders
• Assist with supplier engagement and support pricing discussions where required
• Maintain accurate records, documentation, and agreement tracking through to completion
• Ensure all operational processes follow company policies, including information security requirements
• Identify and support opportunities to improve processes, efficiency, and service quality
• Support the wider Operations team with ad-hoc tasks and business requirements as needed

• Previous experience in an administrative, operations, or order processing role
• Strong organisational skills, with the ability to prioritise workload and manage multiple tasks effectively
• High attention to detail and accuracy, particularly when handling orders, contracts, or pricing data
• Confident working with systems and data, including Microsoft Office (especially Excel) and internal business systems
• Excellent communication skills, able to liaise with internal teams, customers, and suppliers
• Ability to build and maintain strong working relationships with stakeholders
• Comfortable managing queries and resolving issues in a timely and professional manner
• Proactive and reliable, with a strong sense of ownership and accountability
• Ability to work under pressure and meet deadlines in a fast-paced environment
• A flexible, team-oriented approach with a willingness to support wider operational activities
• Ability to identify process improvements and contribute to more efficient ways of working