Charity Shop Manager

A leading charity is seeking a Shop Manager to drive the success of its store. Do you have a passion for retail and a heart for making a difference? We are looking for a motivated and commercially minded individual to lead the team in a busy store.

Your Role As Shop Manager, you will drive sales and deliver an excellent customer experience. You will lead a team of dedicated volunteers and staff to maximise sales, create a welcoming environment for customers and donors, and help raise vital funds to support this national charity.

£24000 - £26500 35 hours per week

• Manage the day-to-day shop operations.
• Lead, motivate and train a team of volunteers.
• Drive donations and deliver excellent customer service.
• Maintain high visual merchandising and housekeeping standards.
• Monitor financial performance and meet sales targets.
• Be accountable for sales and profit performance, ensuring that the team understands and engages with the shop's financial performance.
• Foster a creative shop environment where team members seek to maximise income in new and innovative ways.
• Manage the team to maximise income from Gift Aid on donated products.
• Maintain an empowered, motivated and engaged shop team by ensuring that team members understand the value of their contribution to the charity.

• Retail management experience, ideally in a charity or fashion environment.
• Excellent communication and organisational skills.
• A passion for our cause and the community.
• The ability to work flexibly, including some weekends.

• A rewarding role with real impact.
• Training and support from an experienced team.
• Opportunities to develop retail and management skills.
• Staff discount and holiday allowance.
• 25 days' holiday plus bank holiday allowance.
• A generous pension, with an 8% employer contribution.
• Great discounts and rewards through Blue Light Card and Benefit Hub.
• Life assurance and a Bupa health cashback plan.
• Tickets for Good, offering free and discounted tickets for events.