Senior IT Technician

First Technology Polokwane are seeking an experienced and customer-focused Senior IT Technician / IT Systems Support Engineer to join our team. The successful candidate will be responsible for providing high-quality onsite and remote technical support to clients, maintaining IT environments, and supporting a wide range of technologies across multiple customer sites.

• Provide onsite and remote IT support to clients.
• Deliver IT systems support and administration across customer environments.
• Support and maintain hardware, software, and end-user environments.
• Assist with cloud services deployment and ongoing maintenance (including Microsoft 365).
• Conduct site assessments and maintain accurate technical documentation.
• Perform daily client follow-ups and produce support and service reports.
• Provide support across the following technologies:
  • Microsoft 365
  • Networking (LAN/WAN, switches, basic routing)
  • Firewalls and Access Points
  • Endpoint protection and device management

• Minimum of 5 years’ experience in an IT support / systems support role.
• Strong practical experience in desktop, server, and network support.
• Valid driver’s license and willingness to travel to client sites (if applicable).
• Own vehicle and valid SA drivers license is essential

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service orientation
• Ability to work independently and manage multiple priorities
• Good documentation and reporting discipline