Help Desk Coordinator

About the Role

Our client is searching for an organized and efficient Help Desk Coordinator to manage their support operations in Polokwane . You will be responsible for overseeing the daily operations of the help desk, ensuring that all customer inquiries and support requests are managed effectively and efficiently. This role requires excellent organizational skills and the ability to coordinate support activities across a team.

Join a growing company that values operational excellence and provides a structured environment for professional growth in Limpopo.

• Manage and prioritize incoming support requests from various channels.
• Assign tasks to help desk agents and monitor their progress to ensure timely resolution.
• Maintain the help desk ticketing system , ensuring all tickets are accurately logged and updated.
• Generate reports on help desk performance, including response times and resolution rates.
• Assist in the training and onboarding of new help desk staff.
• Ensure adherence to established help desk procedures and service level agreements.

• Previous experience in a help desk or coordination role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with help desk software and standard office applications.
• Ability to manage and motivate a team to achieve performance targets.
• A commitment to efficient operations and customer satisfaction in Polokwane .

• Competitive salary and potential for performance bonuses.
• Opportunities for career advancement in operations management.
• Comprehensive training and development programs.
• A structured and supportive work environment in Polokwane .
• Company-subsidized health benefits and pension fund.