Clinical Application Support Specialist

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The Clinic Application Administrator will assist and coordinate support, modifications, and enhancements to the functionality of the applications utilized at Clinics, resulting from changes to internal business processes and industry legislative and commercial requirements. Applications require continual improvement.
The incumbent will need to work closely with business and gain an understanding of their requirements as well as the users and the third-party software vendors to ensure continued success of IT as a support function to the business.

• Assist in the preparation and update of standard operating procedures to be followed when using or requesting changes to the business applications
• Assist in producing user requirement specifications with users for any modifications and/or bug fixes
• Assist in testing and the change management processes are followed
• Ensure that the required training per application has been completed in-line with audit requirements prior to user creation
• Provide support and maintenance of the Medicross and Prime Cure Application Master files

• Provide support to Finance and Operations at the clinics for the billing application, Elive and Electronic Medical Record Application (EMR), HEAL.
• Provide 1st and 2nd level support to Medicross clinics for software applications.
• Work closely with Medicross commissioning team in the deployment and closure of new clinics

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal.

• Actively participate as a member of a team to achieve goals.

• Matric or related NQF level 4 qualification

• IT Qualification
• Business Process Qualification

• 3+ years Health Practice Computer Management System experience
• Advanced computer literacy
• IT System Application Support to geographically distributed sites
• 2+ years Netcare group experience

• IT Systems knowledge
• Knowledge of primary healthcare Clinic Business Processes and basic understanding of basic accounting and stock management principles
• 2+ years Netcare group experience

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

• The capacity to identify and respond to the needs of internal and external customers.

• Capacity to instil an ethic of quality and consistency in self and others.

• Capacity to establish constructive and effective relationships.

• The capacity to clearly present information, either written or verbal.

• Capacity to cooperate with others to work towards a common goal.

• The…