Technical Support Specialist - Hybrid

Our client is searching for a knowledgeable and customer-focused Technical Support Specialist for their hybrid operations based in Polokwane . You will provide essential technical assistance to users, resolving hardware, software, and network-related issues. This role involves a mix of remote support and on-site assistance, offering a dynamic work experience. You will be key in ensuring the seamless functioning of IT systems for employees, contributing to overall operational efficiency.

This position is ideal for an individual with strong technical skills, excellent problem-solving abilities, and a commitment to delivering outstanding support in a balanced work environment.

• Diagnose and resolve technical hardware and software issues for end-users through remote access and on-site support.
• Install, configure, and update operating systems, applications, and hardware components.
• Provide clear, concise instructions and guidance to users on technical procedures and best practices.
• Maintain and update IT documentation, including user guides and troubleshooting procedures.
• Assist with network troubleshooting and support as needed, collaborating with IT infrastructure teams.

• Proven experience in a technical support role, with hands-on experience in troubleshooting hardware and software.
• Strong understanding of Windows operating systems, MS Office Suite, and common business applications.
• Familiarity with basic network concepts (e.g., TCP/IP, Wi-Fi) and troubleshooting tools.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly.
• Ability to manage tasks effectively in both remote and on-site settings within a hybrid model .

• Competitive annual salary and performance incentives.
• Hybrid work arrangement providing flexibility and work-life balance.
• Comprehensive medical aid and retirement benefits.
• Opportunities for continuous learning and obtaining technical certifications.
• A collaborative and supportive team environment in Polokwane .