Customer Service Representative

Overview
For a multinational company specialized in developing and manufacturing medical devices and surgical products we are looking for a Customer Service Representative. The resource will be responsible for maintaining high level of customers’ satisfaction through the proactive management of back orders for impacted products/customer.

We offer a full time fixed term contract until the end of September 2026. Work area:
Pratica di Mare (Pomezia). Hybrid work position. Retribuzione annua: 28000€ - 34000€.

Responsibilities

Be accountable for outbound calls to the assigned customers in order to offer alternative products in substitution;

Manage the replacement offer and the order processing, following guidelines and procedures;

Track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing. Responsible for summarizing and analyzing data and reporting of results;

Collaborate with the sales force communicating with a schedule

Qualifications

University degree or equivalent

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

Knowledge of SAP will is a plus

Good level of English

Excellent written and verbal communication skills;

Interpersonal and teamwork skills;

Ability to adapt to new systems and procedures.

Additional Information
La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).

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