Office Assistant - Greeter Hall Check-in Desk

This recruitment will remain open until the City receives 200 qualified applications or until October 20, 2026, whichever occurs first.

Interested candidates are encouraged to apply as soon as possible.

The City of Pomona is seeking a part-time Office Assistant I to join the Revenue Management Division of our Finance Department. This position serves as the initial point of contact for City Hall visitors, providing a welcoming and professional experience. Responsibilities include monitoring the building entrance, assisting visitors with entering and exiting the facility, and delivering courteous and effective support to internal staff and the public.

Under general supervision, serves as greeter for City Hall customers, providing information and queueing customers using computer software. If you are customer-service oriented and enjoy working in a team environment, we encourage you to apply!

This position is classified as at-will, hourly, part-time. Hourly, part-time positions average 20 hours per week and less than 1,000 hours in a fiscal year.

The ideal candidate for this part-time Office Assistant I position is a customer-service professional who excels in creating welcoming and positive experiences for City Hall visitors. They are attentive and detail-oriented, with the ability to remain aware of their surroundings and identify potential safety or security concerns. Proficiency with basic computer programs, such as Microsoft Excel, Outlook, City-specific software, and outside vendor software (e.g. Metrolink Quick Card Portal) is essential, along with strong deductive reasoning skills to assess visitor needs and respond appropriately.

This candidate thrives in a team environment, fosters harmonious relationships, and is committed to providing courteous and effective support to both the public and internal staff.

Pomona offers a welcoming, community-focused environment where front-desk service has a real impact. As the first point of contact at City Hall, this role supports the City’s commitment to accessibility, professionalism, and positive resident experiences. Working with a diverse community and knowledgeable staff provides valuable hands-on experience in customer service, communication, and municipal operations while contributing to a friendly, efficient check-in process.

• Supportive Environment: Be part of a team that values your contributions and fosters growth.
• Make a Difference: Your work will directly impact the safety and development of Pomona.
• Professional Growth: Opportunities for career advancement and professional development.

Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

• High school graduate or GED equivalency
• One (1) year of customer service experience with significant public interaction
• Basic computer skills using Microsoft software

The following list represents the core competencies needed for success in this position.

• Customer Focus - Attending to the needs and expectation of customers
• Oral Communication - Engaging effectively in dialogue
• Informing - Proactively obtaining and sharing information
• Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace

• Greet customers in a polite manner.
• Provide a variety of information on services available at City Hall to customers and provide direction and other pertinent information related to City services.
• Provide assistance to customers, as needed, and refer customers to appropriate department(s).
• Respond to inquiries over the phone and in person;…