Program Coordinator, Orientation and Transition

Job no: 562875
Work type: Staff
Location: Pomona
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

• Coordinate the recruitment, selection, onboarding, and training of approximately 40 Orientation Captains and Orientation Leaders.
• Recommend student employees for hire and, when necessary, recommend appropriate corrective action or separation in consultation with the Senior Coordinator and Director.
• Develop and implement training that prepares student leaders to support incoming students and families during orientation and transition programs.
• Develop student staff work schedules and assign duties based on orientation and program needs.
• Provide day-to-day work direction, coaching, feedback, and clarification of performance and conduct expectations.
• Monitor student staff performance and provide input into performance evaluations in accordance with department and university practices. Develop learning opportunities for student leaders in areas such as communication, conflict resolution, peer support, student wellbeing, customer service, campus resources, and referral practices.
• Evaluate the effectiveness of student‑leader training and recommend improvements based on program needs and assessment results.

• Plan and coordinate orientation and transition programs in collaboration with the Senior Coordinator, Director, and campus partners.
• Develop program learning outcomes, activities, and assessment strategies that support incoming students' transition to the university.
• Coordinate New Student Convocation, welcome activities, and other transition experiences, including program logistics, campus partnerships, communications, and implementation.
• Analyze participant feedback, program assessment results, and identified student needs to recommend improvements to orientation and transition programming.
• Research and recommend student engagement activities that support peer connection, belonging, student success, and continued transition throughout the first year.
• Serve as a program lead during assigned orientation and transition programs, coordinating student staff and addressing operational or student‑service issues within established guidelines.
• Collaborate with Student Affairs, Academic Affairs, colleges, and other university departments to coordinate information, resources, and services for incoming students.
• Provide information and guidance to incoming students regarding orientation, transition, and enrollment‑related processes.
• Identify the nature of student concerns, explain applicable university processes and requirements, and assist students in identifying appropriate resources and available courses of action.
• Refer students to academic advising, enrollment services, student support programs, or other campus resources as appropriate.
• Collaborate with Academic Affairs, college advising units, and other campus partners to address recurring orientation and transition‑related student issues.

• Perform administrative tasks related to orientation leader supervision and orientation program planning, including room reservations, procurement card reconciliation, IT Security/ATI review requests, purchase order requisitions, and budget ledger entries.

• Represent New Student Programs and Family Engagement on a variety of divisional and campus‑wide committees.

• In partnership with other professional staff, recruit, interview, recommend for hire, train, and provide work direction to seasonal graduate student interns.
• Provide task…