Community Services Officer

Community Services Officer I (Report Taker)

Are you ready to make a difference in our City as a Community Services Officer I?

Join a dedicated team committed to public safety and community partnership. As a Community Services Officer I (Report Taker), you’ll play a key role in supporting the Pomona Police Department by assisting with traffic collisions, preparing detailed reports, collecting evidence, and providing excellent service to the public. This position offers valuable hands‑on experience for individuals seeking to grow their careers in law enforcement support.

The City of Pomona currently has a Community Services Officer I – Report Taker vacancy for a qualified individual eager to contribute to a positive, community-oriented team. Under general supervision, you will perform a variety of administrative and non-emergency field duties. Candidates must be available to work various shifts, including evenings, nights, weekends, and holidays.

As staffing needs evolve, this flexible classification may also support other areas of the Police Department, such as Community Crime Prevention, Front Desk Operations, Subpoena Service, Dispatch Call Taker, Court Filing, and Uniforms and Equipment. For additional information on this classification and additional assignments please review the job description.

If you are currently going through the recruitment background process or have placed on the Eligibility List, please DO NOT reapply.

Be part of a team that values integrity, service, and community connection. In this role, you’ll contribute directly to the safety and well‑being of Pomona’s residents while developing skills that can lead to long‑term advancement within the City.

The City of Pomona offers an outstanding benefits package that includes medical, dental, and vision coverage; participation in CalPERS; an optional Deferred Compensation Plan; tuition reimbursement; and a medical flexible spending account. Employees also enjoy vacation and sick leave, 13 paid holidays, and 2 floating holidays.

Pomona is proud to provide competitive salaries and a structured salary increase plan, including a 5% raise on October 1, 2026
, supporting both your professional growth and financial stability.

• High school diploma or GED equivalency. Additional coursework in business practices is desirable.
• One year of responsible general office clerical work experience. Prior police department experience is desirable.

• Possession of a valid Class "C" driver’s license.
• Possession of, or must obtain within six months of hire, a NCIC Telecommunication Certificate.
• Possession of, or must obtain within six months of hire, CPR and First Aid Certificates.
• A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your application. Emailed and faxed typing certificates will not be accepted. for detailed typing certificate requirements.

• Adaptability:
  Responding positively to change and modifying behavior as the situation requires.
• Oral Communication:
  Engaging effectively in dialogue.
• Customer Focus:
  Attending to the needs and expectations of customers.
• Fact Finding:
  Obtaining facts and data pertaining to an issue or question.
• Legal & Regulatory Navigation:
  Understanding, interpreting, and ensuring compliance with laws and regulations.

• Respond to and investigate traffic collisions or other incidents occurring within City jurisdiction.
• Write police reports.
• Testify in court.
• Collect and store evidence.
• Perform traffic control.
• Enforce parking violations.
• Mark, store, or impound abandoned vehicles as authorized by law.
• Assist the public in non-hazardous situations.
• Maintain accurate records.
• Assist Police Officers as required or directed.
• Summon appropriate assistance for events beyond the scope of the position.
• Perform related duties and responsibilities as assigned.

Essential duties require the following physical skills and work environment:
Ability to sit, stand, walk, run, kneel, climb, and lift up to 50 lbs.; exposure to noise, outdoors, and traffic hazards; ability to travel to different sites and…