Police Dispatcher

Are you ready to make a difference in your community? Join the City of Pomona team as a Police Dispatcher I!

As a Police Dispatcher, every call you answer has the potential to make a real impact, serving as a lifeline for someone in need and contributing directly to the safety of our community. You’ll thrive in a dynamic, fast-paced environment where no two days are the same and every moment matters. Whether you’re experienced or new to dispatching, we provide comprehensive training to ensure you have the skills and confidence to succeed.

Under supervision and an extensive 12-month training program, the Police Dispatcher I will perform a variety of duties involved in the operation of the emergency services systems and various communication devices; will receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.

The City of Pomona offers a meaningful and fast-paced career opportunity for individuals committed to public safety and dependable communication. Police Dispatchers are the vital link between the community and emergency services, providing calm, accurate, and swift responses during moments when people need help the most. This role is ideal for those who take pride in multitasking under pressure and delivering compassionate service to diverse members of the public.

This position comes with a robust benefits package, including medical, dental, and vision coverage and participation in CalPERS. Employees may also take advantage of the City’s deferred compensation plan, tuition reimbursement program, and medical flexible spending account. Additionally, the City offers opportunities for shift differential pay, bilingual pay (if applicable), and continued training to support your career growth within public safety communications.

The Police Dispatcher role provides a stable and rewarding career pathway with opportunities for professional advancement, specialized training, and future promotional prospects.

• High School diploma or GED equivalency.

• A typing certificate indicating a typing speed of at least 45 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted.
• Must obtain POST Dispatcher certification within one year of appointment (this certification is sponsored by the City).

To excel in this position, the candidate must possess a set of core competencies. These competencies include, but are not limited to the following:

• Handling Stress:
  Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Oral Communication:
  Engaging effectively in dialogue
• Customer Focus:
  Attending to the needs and expectation of customers
• Decision Making:
  Choosing optimal courses of action in a timely manner
• Using Technology:
  Working with electronic hardware and software applications

• Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls.
• Screen incoming calls to determine necessity, priority, and type of response required.
• Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations.
• Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel.
• Maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
• Provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
• Call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel. Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver's license status. Contact other agencies and check for warrants on subjects.
• Operate a variety of public safety telecommunications equipment, C.A.D., records management system, unit and call status monitors, alarm board, and other miscellaneous equipment.
• Perform related duties and responsibilities as assigned.

Essential duties require the following physical skills and work environment:
Ability to work in an enclosed…