Assistant General Manager - Kellogg West

• Location 3801 W TEMPLE AVE BLDG 55,FOUNDATION ADMINISTRATION,POMONA, CA, ,United States
• Base Pay $2,704.00 - $3,653.85 / Pay period
• Job Category Managers/Asst Directors
• Employee Type FT Exempt

Under general direction of and in conjunction with the General Manager, the Assistant General Manager is responsible for the management of the overall hotel operations, including all hotel-related food and beverage outlets, guest rooms, and facilities.

• Ensures efficient operation and profitability. Responsible for the financial performance of the area(s) assigned.
• Forecasts weekly, monthly, and annual financial activity. Prepares annual budgets for area(s) assigned. Analyzes P&L results against budget and forecast, including occupancy, ADR, RevPAR, GOP, and flow-through, and recommends actions to improve performance.
• Lead and/or support the quality assurance processes, audits and internal inspection programs. Leads preparation for brand standards (QA) audits and implements corrective action plans for any deficiencies.
• Monitors guest satisfaction and online reputation scores; ensures timely responses to guest reviews and develops action plans to improve Intent to Recommend and brand ranking.
• Partners with sales and revenue management on pricing, forecasting, group and conference business, and competitive set performance (STR RevPAR Index).
• Provides team leadership in all aspects of operations and customer service.
• Responsible for ensuring staffing levels are appropriate and meet financial and operational goals.
• Ensures compliance with established laws and regulations within their assigned area.
• Ensures continued adherence to all Enterprise standards and procedures within their assigned area.
• Utilizes industry standards, best practices, and Key Performance Indicators (KPI’s) to monitor and direct operational performance.
• Accountable for the development and implementation of effective training programs in their area of responsibility.
• Ensures the cleanliness, sanitation, and safety of production, service, guest rooms, and common areas.
• Ensures assigned area is ready for service, and maintained at the highest quality throughout service.
• Ensures compliance with cash and credit card policies and procedures in all area(s) assigned.
• Resolves equipment, maintenance, and facility issues quickly and effectively.
• Interacts directly with customers and vendors to resolve issues and complaints in a timely manner.
• Responsible for ensuring work schedules are communicated appropriately, and time is recorded per Enterprise standards.
• Ensures staff report to work on time, in uniform, and ready to work.
• Required to communicate with co-workers, vendors, and other departments with professionalism and respect.
• Reports all accidents and injuries in a timely manner.
• Ensures the property's life safety, security, and emergency preparedness programs meet brand, Cal/OSHA, and other regulatory requirements.
• Serve as Manager on Duty during the General Manager’s absence.
• Works hands-on in any department as business demands, including front desk, housekeeping, and food and beverage service.
• Responsible for submitting a variety of routine and complex reports in an accurate, timely manner.
• Ability to adhere to a regular work schedule and must be able to work a varied schedule that may include nights, weekends and holidays.
• Performs other duties as assigned.

Responsible for the training of staff necessary to carry out effective operations of the area assigned; responsible for hiring, disciplining of effectively recommending discipline, performance evaluation and ensuring…