Learning Management System Representative PTS

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Learning Management System Representative PTS

Pomona, CA, US

2 days ago Requisition

Salary Range: $17.09 To $17.09 Hourly

Work Schedule: 12-20 hours per week; shifts based on the organization's operational needs. Hybrid eligible, depending on operational needs.

OVERVIEW

Associated Students, Inc. employs student-focused professionals with equity-mindsets. Established in 1963, ASI is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare.

ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students.

As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives, and its vision will be co-developed through the teamwork of staff. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices.

POSITION

DEFINITION Under the supervision of the Senior Instructional Designer, the Learning Management System (LMS) Representative supports the technical administration and daily operations of ASI’s Learning Management System(s) and related platforms. This position works closely with key stakeholders to ensure learning modules are accurately uploaded, tagged, and functioning properly across systems. The LMS Representative also assists with issuing digital credentials, running completion reports, and supporting learners and staff with troubleshooting.

This role is ideal for students interested in educational technology, instructional systems, or digital learning operations. ESSENTIAL DUTIES

• Upload and maintain digital learning content in the LMS (Canvas, Skillsoft), ensuring modules are accessible, functional, and accurately categorized.
• Assist in tagging content with relevant metadata for learning reports, competency mapping, and dashboard alignment.
• Issue digital credentials and badges upon course/module completion; track badge history and audit for errors or gaps.
• Run standard LMS reports and dashboards to monitor course completions, engagement, and system usage.
• Support basic LMS troubleshooting and provide first-level help to learners encountering technical issues.
• Collaborate with the Instructional Designer Assistant and L&D Project Assistant to align module updates with course launch timelines.
• Perform routine quality checks to ensure learning modules meet accessibility standards (WCAG 2.1), formatting guidelines, and usability benchmarks.
• Assist in updating user roles, course enrollments, and notification settings in accordance with department protocols.
• Maintain documentation and internal guides for LMS tasks, FAQs, and…