Windows Systems Administrator

Type of Appointment:
Full-time, Probationary

Job Classification:
Systems Administrator III

Anticipated Hiring Range: $7,284 -$9,611 per month

Work Schedule:

Monday
- Friday, 8:00am - 5:00pm

The Division for Information Technology provides innovative, strategic, and cost-appropriate technology services in collaboration with the campus community to advance the mission of the University. Technology services are recognized as an essential resource in furthering the University's mission. IT will provide technology solutions, expert consultation, and leadership resulting in numerous enhancements to the advancement of learning and knowledge and to the effectiveness of campus support services and business processes for the entire University.

The Cloud department provides central technology support for the design, development, security, and maintenance of campus-wide computing infrastructure, including: email, web services, intranet services, directory services, account management for technology access, as well as various server operating system environments and databases, including UNIX, Linux, and Windows for the support of campus applications such as People Soft, Canvas, Office 365, AWS, Oracle, and network management.

• Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency. Examples of typical work activities include:
  Develop and implement plans for fully integrated systems, including operating systems, network systems, database systems, and applications such as ESRI ArcGIS.
• Develop plans, schedules, documentation, and requirements for the installation and maintenance of new and/or revised software.
• Install, configure, and tune operating systems software for optimal performance.
• Provide escalated technical support to Cal Poly Pomona and IT division staff, as assigned. Duties may include providing both on-site and telephone support for resolution of operating system and applications, as required. Support areas may include ESRI ArcGIS, M365, Persona, and other campus applications.
• Work closely with the IT Service Desk to understand the phone support model, provide technical documentation for IT Service Desk use, and provide direct support and training for IT Service Desk staff.
• Prepare reports summarizing departmental technical activities.
• Incumbent may be required to respond to inquiries from staff outside of normal business hours in support of campus operations.

• Customize and upgrade operating and related systems to meet ongoing user needs. Examples of typical work activities include:
  Plan and implement modifications and upgrades to system configuration to improve utilization based on analysis of application and production requirements.
• Develop scripts and programs using Power Shell, C#, and other programming languages to automate central and critical campus services, cloud infrastructure storage administration, and user management tasks.
• Document operations procedures, installation methodologies, and modifications.
• Build automation scripts and policies to manage and deploy services in a cloud laaS environment.

• Evaluate level of systems operation and recommend measures to improve overall performance and security of on-prem and cloud solutions. Examples of typical work activities include:
  Conduct analytical studies of system processing time and resource capacity, measuring system performance against predetermined or standard benchmarks (e.g., operating time, error rates, and types)
• Determine system compatibility and performance, and impact of integration with new systems or upgrades.
• Provide security analysis for enterprise-level server and cloud systems
• Develop and carry out appropriate periodic maintenance procedures, diagnose and correct errors, maintain appropriate records, produce and carry out specified change control processes.
• Monitor security bulletins for software in use in the server environment.
• Assess criticality of security patches and make recommendations to management as to the potential impact of the related vulnerability.

• Provide an architecture and design review of new and existing products and projects as requested by management. Examples of typical work include:
  Assess the system's ability to integrate into existing infrastructure.
• Evaluate cloud services available to the…