Correspondence Supervisor

Join to apply for the Payment & Correspondence Supervisor role at LERETA, LLC
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This range is provided by LERETA, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$52,000.00/yr - $70,000.00/yr

The Payment & Correspondence Supervisor will oversee all functions of the Payment & Correspondence Team, including outgoing manual bill requests to taxing authorities, tax bill review (keying and verification), Bill Vault reporting to customers, incoming mail sorting, letter correspondence, and monitoring EFT/ACH funds and physical checks to ensure balancing and accurate payment remittance. This position designs, implements, and monitors productivity and quality control standards, develops best‑practice procedures, and ensures consistent team performance and growth.

The Supervisor will work closely with clients and internal support teams, furthering LERETA’s reputation as a trusted leader in the tax service industry.

• Develops and documents workflow procedures, ensuring they are implemented effectively and maintained at high quality standards
• Plans and organizes team operations in alignment with the company’s strategies and objectives
• Organizes and prioritizes work to ensure timely completion of assigned daily tasks
• Leads and facilitates daily team huddles, encouraging and supporting employee suggestions for process improvements and workflow efficiencies
• Monitors team operational activities and proactively communicates progress and concerns to the Operational Tax Manager
• Provides coverage for daily workflow as needed to ensure adequate staffing during peak cycles and to maintain timely, accurate reporting
• Serves as a backup to perform all functions of the Payment & Correspondence Team
• Researches complex issues, including advanced claims research and mitigation, and effectively communicates findings to management
• Ensures the team meets all daily, weekly, monthly, and quarterly performance goals
• Produces and analyzes daily, weekly, monthly, and quarterly performance statistics to track team progress
• Ensures all internal and customer Service Level Agreements (SLAs) are consistently met

• Monitors employee hours, reviews, approves, and tracks vacation, sick, and floating holiday requests, as well as other time‑off requests as needed
• Anticipates staffing requirements and communicates needs to the Operational Tax Manager
• Assists the Operational Tax Manager with the development and planning of the annual budget
• Supports the Payment & Correspondence Team in meeting financial expense goals, production targets, and compliance standards
• Participates in monthly reforecasting activities, including monitoring temporary staffing budgets and overtime expenditures
• Provides the manager with timely feedback regarding budgeting needs and adjustments
• Minimizes or eliminates losses and penalties due to processing errors by conducting thorough root cause analyses and implementing corrective measures

• Provides timely, accurate assistance in response to written and verbal customer inquiries and issues
• Responds to escalated calls from homeowners, lenders, and third parties as needed
• Represents the team in interdepartmental meetings and effectively communicates agendas, updates, and action items back to the team
• Prepares detailed documentation and business requirements for processes, procedures, and system enhancements, supporting both internal and external audits
• Demonstrates professionalism in all interactions with customers and taxing authorities
• Upholds and enforces company policies while serving as a role model for team members
• Encourages and supports employee suggestions for process and workflow improvements

• Maintains up‑to‑date, detailed documentation of team processes and procedures
• Recommends new policies and procedures based on performance trends and operational issues
• Proactively identifies and assesses taxing authority or customer needs, documents required actions, and coordinates with appropriate internal teams
• Submits timely iSupport tickets,…