Director of Student Operations

Job Title: Director of Student Housing Operations

Reports to: Regional Manager or Regional Vice President

Location: The Daumier at Western University of Health Sciences (Pomona, CA)

Compensation: $95,000.00-$ per year (onsite unfurnished 2- bedroom apartment) and competitive benefits package

FLSA Status: Exempt

Capstone On-Campus Management (COCM) and the Provident Resources Group (PRG) have formed a unique partnership focused on providing an excellent living experience for graduate Students attending Western University of Health Sciences in Pomona, California. COCM believes that the right Director will be instrumental for the continued success of this partnership.

• Provide day-to-day leadership and oversight of staff within the community, ensuring staff understand expectations, meet performance standards, and provide consistent, high-quality service.
• Oversee human resource functions such as benefits, worker's compensation claims, payroll processing, hiring, training, performance management, and evaluating direct and indirect reporting staff. Staff include professional staff (1 assistant director, 1 office coordinator, 1 maintenance supervisor, and 2 maintenance/custodian staff).
• Exercise sound professional judgment and take ownership of community operations, proactively identifying and addressing issues before they escape.
• Ensure all reports, budgets, forecasts, communications, and other work products submitted to COCM, the Owner, and University partners are accurate, complete, timely, and appropriately reviewed.
• Coordinate and maintain effective communication with all stakeholders, including COCM leadership, the Owner, University partners, residents, staff, and vendors.
• Build and maintain effective stakeholder relationships through proactive, consistent communication and regular engagement with University and Owner representatives.
• Maintain professional, respectful, and solutions-oriented communication with residents, staff, University partners, Owners, vendors, and COCM leadership.
• Distribute regular status reports about the residential community, including weekly operations and leasing status reports, while appropriately identifying significant issues, trends, risks, and opportunities requiring leadership attention.
• Support and execute leasing and marketing initiatives for the community, ensuring leasing activities and marketing efforts align with occupancy goals and COCM and Owner expectations.
• Provide fiscal oversight by creating, implementing, monitoring, and managing the operating and capital budgets. This includes developing annual budget proposals, presenting budgets to the Owners for approval, ensuring expenditures are appropriate and within budget expectations, planning for unexpected expenses, tracking and approving expenditures, overseeing accounts payable functions, submitting monthly budget variance explanations, and communicating financial performance and concerns with COCM leadership, the Owner, and corporate accounting.
• Review financial statements and budget-to-actual performance regularly, identify significant variances and emerging financial risks, and develop and implement appropriate corrective actions.
• Ensure budget submissions, forecasts, budget variance reports, and other financial materials are accurate, complete, and submitted by established deadlines.
• Oversee resident accounts, delinquencies, collections, and eviction follow-up in accordance with COCM policies, lease provisions, and applicable requirements.
• Administer housing assignments and lease enforcement, ensuring compliance with applicable policies, procedures, and lease requirements.
• Ensure execution of daily facilities maintenance, preventative maintenance plans, grounds, and housekeeping operations.
• Identify vendors and negotiate contracts for services provided, ensuring vendors meet established performance, service, and budget expectations.
• Manage the annual "turn" of apartments between contracts, including coordinating with vendors and staff, monitoring progress, and walking apartments to ensure final preparation is completed prior to move-in.
• Participate in the 24-hour emergency response professional staff rotation while ensuring incidents are appropriately documented, communicated, and followed through to resolution.
• Demonstrate sound judgment, discretion, and de-escalation skills when managing sensitive resident, personnel, financial, and operational matters.
• Ensure compliance with COCM policies and procedures, University…