Program Manager – Quality Improvement

Tri-City Mental Health Authority is currently hiring to fill a vacancy for the position of Program Manager - Quality Improvement for our Quality, Compliance, and Health Information (QCH) department.

The Program Manager – Quality Improvement position plans, organizes, directs, and manages the Authority’s Quality Improvement Program to support continuous organizational improvement through performance measurement, quality management, data governance, and organizational analytics. This includes leading the development, implementation, monitoring, and evaluation of quality improvement initiatives designed to improve organizational performance, regulatory compliance, operational effectiveness, and client outcomes.

Under general supervision and direction, this position reports to the Chief Compliance Officer and exercises direct supervision over supervisory, professional, and technical staff through subordinate levels of supervision, including the Data Supervisor and assigned Quality Improvement personnel.

• Plan, organize, direct, and evaluate the Authority's Quality Improvement Program, including the development and implementation of organization-wide quality improvement strategies, initiatives, and work plans.
• Provide strategic leadership for quality management, performance improvement, and continuous quality improvement initiatives that support the Authority's mission, strategic goals, and regulatory requirements.
• Establish and oversee systems for organizational performance measurement, quality monitoring, program evaluation, and continuous improvement.
• Analyze organizational performance data, identify trends, risks, opportunities, and performance gaps, and develop recommendations to improve quality, efficiency, and client outcomes.
• Direct the development and oversight of organizational performance measures, executive dashboards, reporting systems, and data governance processes to support informed decision-making.
• Provide executive oversight of quality improvement components of the Electronic Health Record and other quality management systems; collaborate with Information Technology and operational leadership to enhance data integrity, reporting capabilities, and system performance.
• Direct and evaluate organization-wide quality improvement projects and monitor implementation of approved improvement initiatives.
• Ensure compliance with applicable quality improvement reporting requirements, accreditation standards, and regulatory expectations related to the assigned area of responsibility.
• Serve as a strategic consultant to executive leadership on quality improvement methodologies, organizational performance, evidence-based practices, and emerging industry trends.
• Collaborate with agency leadership, governmental agencies, community partners, and other stakeholders to advance organizational quality improvement initiatives and represent the Authority on assigned committees and work groups.
• Select, supervise, develop, and evaluate assigned supervisory, professional, and technical staff; perform the full range of supervisory responsibilities, including workforce planning, performance management, coaching, employee development, and corrective action.
• Foster a healthy, safe, and collaborative work environment while ensuring compliance with applicable Authority policies, procedures, and safety requirements.
• Perform related duties as assigned.

Ideal Candidate

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential duties of the position is qualifying. A typical example includes:

Equivalent to a master's degree from an accredited college or university in Public Health,…