Technical Support Specialist II

About Abbott

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Technical Support Specialist II is within our Cardiometabolic & Informatics Business Unit located in Pomona, California. This position will provide technical support functions within our Drugs of Abuse manufacturing facility. The position will primarily be focused on participating in simple to moderate complexity short-duration projects, product improvements, change control processes, investigations and resolving technical issues in coordination with other department.

This position will also conduct verification or validation study for new or modified material and generate report.

• Has a good knowledge for each process of products testing
• Familiarity with all aspects of product
• Conducts experiments of simple to moderate complexity projects, seek advice when needed from more experienced colleagues for more complicated technical and design challenges
• Possesses and applies knowledge of principles, practices, and procedures of particular field of specialization to the completion of simple to moderately complex assignments.
• Provides manufacturing support by reviewing and analyzing data to determine manufacturing issues and trends
• May plan and work on projects of smaller complexity under supervision.
• Perform customer complaint investigation and write report
• Strong English written and verbal communication skills
• Be able to prioritize and handle multiple tasks and responsibilities, attention to details
• Moderate computer skill and moderate knowledge of MS Excel and MS Word
• Use Agile to issue quality incidence; perform root cause investigation and write investigation report
• Test product, compile data, perform data analysis and prepare reports for product improvements and investigations
• Reviews and dispositions non-conforming material by utilizing quality tools and by developing knowledge of manufacturing practices and procedures
• Develops and implements process improvements by researching and validating changes in processes/equipment and test methods to improve yield and/or reduce cycle time per established procedures
• Supports process development during new product introduction by defining traceability and inspection requirements, developing statistical process control criteria and developing manufacturing instructions
• Maintain records of laboratory activities in a professional, accurate manner
• Report progress and results to manager on a regular basis
• Able to solve process-related questions/problems
• With guidance from more experienced colleagues can write verification and validation protocols and reports
• Review, edit and process changes to controlled documentation such as procedures, forms, etc., in an electronic document management system
• Use Microsoft Excel and Word to compile test data, perform appropriate analyses and write technical report/documentation such as deviation reports, validation protocol and trend analyses
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job; has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing, and testing activities
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships
• Carries out duties in compliance with established business policies

• A minimum of 6+ years (AA) or 3+ years (BA or BS) in Chemistry or Biological Sciences or related discipline with laboratory work directly applicable to duties
• Strong verbal and written communication skills
• Ability to follow detailed instructions, maintains accurate records and notes, and carries out assignments in a thorough,…