Manager, Parking Operations

Type of Appointment
:
Full-Time, At-Will

Job Classification
:
Administrator I

Anticipated Hiring Range
:
Up to $108,000 annually (Commensurate with skills and qualifications)

Work Hours
:
Monday - Friday, 7am - 4pm, unless otherwise notified

Recruitment Closing Date
:
January 22, 2026

The University Police Department (UPD) is responsible for law enforcement, physical security, and emergency response at Cal Poly Pomona. The department is staffed by trained police officers, professional civilian staff and auxiliary personnel and is operational 24 hours‑a‑day, year‑round. The peace officers of this department have statewide police authority, and are vested with the same law enforcement powers and responsibilities as the municipal police or sheriff's departments in any California community.

The department serves as “first responder” for a broad range of crisis issues on the campus including medical aid calls, injuries and environmental emergencies. The department is responsible for response to all emergencies, crime reports and investigations on campus (except homicides and missing persons per the Kristin Smart Act). In addition, the department offers a wide range of programs and services designed to enhance the safety and security of the community and support the mission of the university.

These responsibilities are carried out through a set of core values that reflect commitment to the highest standards of excellence and incorporate the community oriented policing philosophy. The University Police Department is part of the Administrative Affairs Division whose mission is to provide quality fiscal, human and facility services in support of the university community through partnerships and innovative solutions.

Parking Operations and Services

• Ensures and effectively plans for customer-oriented services including design and distribution of parking permits, special permits, visitor pay and display dispensers, the parking information booth and parking lot signage.
• Effectively operates two customer service centers one located at the Police and Parking Services building and the other an information booth on Oak Ln.
• Monitors lighting, telephones, alarms and other safety equipment throughout the campus to ensure they are functioning properly, participates in emergency response as needed.
• As needed, responds to the information desk for in person inquiries to Parking & Transportation Services.
• Ensures that preventative maintenance is tracked/performed on department vehicles in a timely manner.
• Represents the department in committees and presentations.
• Maintains the department business continuity plan related to parking operations and emergency preparedness.
• Attends meetings, webinars, conference calls, and training related to parking & transportation.
• Assesses the transportation patterns on and off the campus and makes appropriate and timely changes to routes, staffing, and shuttle services.
• Supports the development of all transportation schedules and route maps and connectivity to public transportation within the surrounding communities; publishes them broadly to the campus community.
• Implements and manages vendor contracts associated with alternative transportation and provide commuter solutions to the campus community.
• Works closely with Procurement Services to ensure contracts are valid and maintains effective working relationships with the administrator of the contracted service. Ensures that campus and contracted shuttle drivers are trained and licensed in accordance with state law and campus policy.
• Ensures that campus-owned shuttles conform to rules and regulations required by the California Highway Patrol and state laws.
• Establishes clear procedures for parking enforcement to ensure consistency of citations issued at the campus.
• Establishes efficient and accountable procedures for the collection, accounting, and deposit of all coin and cash revenue through pay and display machines, and the parking information booth.
• Provides leadership and guidance for complimentary services provided to the campus community (i.e. Door unlocks battery jump‑start.)
• Provides leadership and…