Head of Product

About Kio Café

Kio Café is a growing B2B technology company specializing in the design, manufacturing, and deployment of autonomous robotic coffee kiosks, cold brew stations, and self-service beverage systems.

By combining innovative hardware, intelligent software, automation, and payment technology, Kio Café delivers fully integrated beverage solutions that help businesses streamline operations, reduce labor requirements, and provide convenient, high-quality beverage experiences.

With operations across Canada, the United States, and China, Kio Café is focused on advancing automated beverage technology and expanding its global presence.

This is an exciting time to join Kio Café as we enter our next phase of growth. As a growing startup, we offer the opportunity to make a meaningful impact, contribute to innovative products, and help shape the future of automated beverage technology.

Position Summary

Kio Café is seeking an experienced and strategic Head of Product to lead the vision, strategy, development, and lifecycle management of our global product portfolio.

This role will oversee both hardware and software product initiatives, including payment technology, self-service equipment, embedded systems, and cloud-based platforms. The Head of Product will work closely with Engineering, Sales, Operations, Customer Support, and senior leadership to deliver innovative, scalable, and commercially successful solutions.

The ideal candidate is a hands-on product leader with a strong technical background, commercial awareness, and experience bringing integrated hardware and software products to market. This individual will be responsible for translating business objectives and customer needs into a clear product strategy while ensuring successful execution across teams in Canada, the United States, and China.

Key Responsibilities

Product Strategy & Roadmap

• Define and execute the overall product vision, strategy, and roadmap aligned with Kio Café's business objectives.
• Lead product planning and prioritization across hardware, software, payment solutions, and connected devices.
• Identify market opportunities, emerging technologies, customer needs, and competitive trends to guide product development.
• Establish short-term and long-term product priorities, balancing innovation, customer requirements, technical feasibility, and commercial value.
• Develop business cases for new products, enhancements, and strategic investments.
• Present product strategies, roadmaps, performance updates, and recommendations to senior leadership.
• Ensure product initiatives support revenue growth, customer satisfaction, operational efficiency, and profitability.

Product Development & Lifecycle Management

• Oversee the end-to-end product lifecycle, from concept and requirements gathering through development, testing, launch, and ongoing improvement.
• Translate business and customer requirements into clear product specifications and development priorities.
• Partner with Engineering teams to ensure product requirements, technical capabilities, and delivery timelines are aligned.
• Manage product enhancements, feature prioritization, version releases, and product lifecycle decisions.
• Coordinate product testing, validation, pilot programs, and user acceptance testing before commercial launches.
• Establish product quality, reliability, usability, and performance standards.
• Evaluate existing products and identify opportunities for optimization, modernization, or discontinuation.
• Ensure product documentation, technical specifications, and release information are accurate and maintained.

Hardware, Software & Payment Technology

• Lead product initiatives involving unattended payment systems, self-service equipment, embedded software, and connected hardware.
• Oversee…