Senior Product Support Advisor

Calling all innovators – find your future ’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference  Title Senior Product Support Advisor About your role:

The Bank of America Product Support Advisor for this role is aligned with specific product families within Fiserv and has established Product Manager counterparts within Bank of America to support their end-to-end lifecycle activities related to Fiserv Products. The primary alignment for this role is for the day-to-day and strategic support of the Clover product; other products may be supported in part by this role as well.

You will help ensure products are successfully introduced, and support adoption throughout the product life cycle. This role is significant in contributing to the expansion of products available to offer bank clients, increased revenue opportunity, and client satisfaction.

What you’ll do:

Act as the primary liaison between internal teams, Bank of America stakeholders, and technical resources to drive product enhancements, feature delivery, operational readiness, and issue resolution

Serve as the subject matter expert for Clover which includes hardware, software and SaaS solutions and value-added services

Build strong partnerships with the bank and internal product and operational teams as a trusted advisor to ensure smooth execution and delivery of product needs and value add services

Contribute and foster the expansion of product knowledge, adoption and engagement within the bank’s product, relationship and sales teams as well as internal Fiserv dedicated support teams

Present product requirements, product updates, performance insights and recommendations to cross functional stakeholders, and senior leaders

Support cross functional project execution and product related work streams as part of identified product projects

Engage with the Bank sales and relationship teams for opportunity assessments and sales support

Advocate for Bank of America and their clients internally as needed for product enhancements, issue resolutions and other escalations

Communicate regular roadmap updates for products

Identify unique processes required for implementation within product or operations given the bank relationship

Responsibilities listed are not intended to be all inclusive and may be modified as necessaryundefinedundefined

Experience you’ll need to have: 5+ years of experience working with merchant payments, point-of-sale solutions, or financial technology products in a client-facing or partner-facing environment5+ years of experience working cross functionally with product, operations, commercialization, and client relationship teams to deliver product enhancements and new product capabilities

Experience presenting product requirements, product updates, performance insights and recommendations to cross functional stakeholders, and senior leaders

Extensive knowledge of merchant payments and point-of-sale solutions, or comparable payment platforms; experience with Clover platform is strongly preferred

Bachelor’s degree in a related field or equivalent combination of education, and/or related experience

Experience that would be great to have:

Direct experience supporting the Clover platform or other Fiserv Merchant solutions

Experience supporting large financial institution partners

Experience delivering product training or education to internal teams,…