Dispatcher, Customer Service​/HelpDesk

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Free uniforms
• Opportunity for advancement
• Paid time off
• Wellness resources

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will handle emergency and non-emergency calls, make quick decisions, and coordinate appropriate responses. The ideal candidate is highly organized, computer literate, detail-oriented, and able to work well under pressure. Strong communication skills are essential. While boating knowledge is preferred, it is not required.

• Receive inbound emergency and non-emergency calls
• Collect and document critical information from callers
• Prioritize calls based on urgency
• Dispatch appropriate response units to locations
• Monitor and respond to VHF radios
• Transmit information to the necessary departments or personnel
• Process invoices and maintain accurate records

• High school diploma or GED
• Previous experience as a dispatcher or in a similar role preferred
• Excellent typing and data entry skills
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and prioritize tasks in a fast-paced environment
• Familiarity with emergency response protocols (preferred)
• Ability to remain calm and professional under pressure

• Full-time position
• Weekend and holiday availability required
• Shifts vary
• Typical shift hours: 8am-4pm or 4pm-12am
• Expected hours: 40 per week
• Benefits (health, dental, 401(k), paid time off) start after 60 days of employment
• Training period: approximately six weeks with a varying schedule

• 8-hour shifts
• Night Shift (Required)

If you are reliable, punctual, and ready to join a dynamic team, apply today!