Customer Service

Are you a people person with a passion for problem-solving? Do you thrive in fast-paced environments where no two days are the same? We’re looking for a Customer Service Representative to be the friendly and knowledgeable voice of our moving supply company,
Chris Lapi Moving Supplies, Inc
.

Our mission is to take the stress out of moving by providing top-quality supplies and outstanding service. As a key member of our customer support team, you’ll help customers find the right products, resolve issues quickly, and make their moving experience as smooth as possible.

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Guide customers in selecting the right moving supplies for their needs
• Process orders, returns, and exchanges accurately and efficiently
• Troubleshoot delivery issues and provide timely solutions
• Collaborate with our warehouse and shipping teams to ensure customer satisfaction
• Maintain detailed records of customer interactions using our CRM system

• 1+ year of customer service or call center experience (moving or retail experience a plus)
• Strong communication and active listening skills
• Comfortable using computer systems and customer service software
• Positive attitude, team player, and dependable work ethic
• Ability to multitask and stay calm under pressure
• High school diploma or equivalent required

• Competitive hourly wage + performance incentives
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discount on all products
• A supportive, team-focused work environment
• Opportunities for growth and advancement

• Entry level

• Full-time

• Other

• Packaging and Containers Manufacturing