Dispatcher - Customer Service

Description

We are currently seeking an experienced bilingual Dispatch/Customer Service Representative at our branch office in Pompano Beach, FL.

Founded in 1979, Heritage Food Service Group, Inc. provides quality service and repair for South Florida customers' commercial kitchen equipment repair needs. Our commitment to outstanding service is why we are one of the most trusted brands in the service industry.

If you are a customer-friendly individual who thrives in a fast paced environment, then come and join us!

• Assist in taking a high volume of customer service calls.
• Assist with high volume of emails.
• Obtain and evaluate all relevant information regarding inquiries, discrepancies and or complaints.
• Assist technicians via email, text, or by phone call.
• Verify warranty information with manufacturers and collect accurate information to close out service calls promptly.
• Send quotes/estimates for order parts in a timely manner.
• Provide updates to customer and or associates and answer questions regarding pending service calls, parts on order, etc.
• Perform other tasks as required.

• Must be fluent in English and Spanish.
• One (1) year of experience in a dispatch capacity.
• A high school diploma or the equivalent in experience.
• Excellent customer service skills.
• Experience working in a fast paced environment.
• Attention to detail and ability to multitask to deadlines.
• Demonstrated ability to develop and maintain positive work relationships.
• Excellent written and verbal communication skills.
• Familiarity with computer software to include:
  Microsoft Outlook, Word, and Excel.
• Strong organizational skills.

• Competitive Salary
• 401K Retirement Plan
• Paid Holidays
• Paid Vacation
• Medical and Dental Insurance
• Short-Term and Long-Term Disability Insurance
• Education Reimbursement Program
• Life Insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.