Marketing Coordinator

Overview

JOB DESCRIPTION Responsible for assisting in the planning, execution and successful operation of all promotions. This position shall work closely with all operational departments to ensure the timely and organized execution of events. Promote a fun and friendly environment that creates excitement for external and internal guests by utilizing the principles of Family Style Service.

• General:
• Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Responsible for deploying promotions and interacting guests, which includes making live announcements and assisting in the completion of prize forms.
• Organize and plan event descriptions, timelines, and all other planning documents for customer events.
• Disseminating information to all involved departments in a timely manner about customer events.
• Setup of all systems and controls necessary for customer events including, but not limited to, CMS and event guidelines.
• Communicating about customer events in a timely manner to all operations departments.
• Communicating and documenting all costs on analytical worksheets.
• Entering purchase requisitions for all supplies and décor items necessary for the deployment of promotions.
• Deploy events within the guidelines for proper safety and security.
• Maintain an extremely high level of confidentiality in all actions and duties.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
• Perform other duties as assigned or reasonably requested by any member of management.
• Operating Principles:
  Ensure at all times operating principles are being adhered to:
  Clean — Keep all areas clean and pristine;
  Safe — Follow all safety policies and procedures;
  Friendly — Use customer courtesy skills of Family Style Service to provide superior guest service;
  Fun — Be interactive with all internal and external guests while maintaining professional standards.
• Tools and Technology:
  Use of computer station, Microsoft office software, casino tracking programs (CMS, AS400), hand‑held radio, telephone and PBX system, voicemail, fax, copier and promotional equipment.
• Licensure:
  Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari‑Mutuel Individual Combo License. Must be at least 21 years of age. No Tax returns are required for this position.

• Experience:
  
  Four (4) year degree in a related field or equivalent work experience.
• Knowledge:
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knowledge of gaming laws and regulations.
• Skills:
  
  Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action.

• Physical Demands:
  Required to walk and stand for entire shift; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 35 pounds, with assistance. Must also frequently bend, crouch, or…