Magnolia Floor Staff

Job Title:

Regal Magnolia Floor Staff – $14 Hourly

Location:

Coral Springs, FL

Floor Staff members are classified based on individual theatre needs and/or employee availability as variable hour, part-time fixed, part-time regular or full‑time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Floor Staff must act as a representative of Regal in a way that is consistent with our mission statement and policies.

Key responsibilities include:

• Regular and consistent attendance
• Handling emergency situations when called upon to do so
• General cleaning duties
• Compliance with company dress code

• Operating POS system and maintaining accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and inquiries from guests

• Operating POS system, handling cash drawer and credit cards, and managing concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning all concession related equipment
• Upselling/suggestive selling
• Complying with all local, state and federal food safety laws
• Adhering to all federal and state laws regarding breaks and meal periods
• Ensuring required alcohol certification and training are current where applicable
• Completing required training on sexual harassment and discrimination

• Tearing tickets, collecting and depositing appropriate stubs, directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment
• Reporting to management any problems, discrepancies or unusual situations that arise
• Performing in‑auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums and maintaining clean restrooms, lobby area, hallways and other areas outside the auditorium after scheduled shows
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Completion of the cast certification program as a cast member and as a box office cashier or progress towards completion required. If the theatre sells alcohol and your assigned duties include selling/serving alcohol, you must complete any legally required state or local training and obtain the required certificate, and complete the Regal Responsible Beverage Server training on Regal Online University.

Possess good public speaking skills, listen effectively, and respond clearly and directly.

Perform calculations with speed and accuracy and identify and correct errors.

Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Possess excellent communication skills with customers, co‑workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel;

reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.