Specialist POD

Specialist POD

Join to apply for the Specialist POD role at American Medical Response
.

On Site: 2500 NW 29th Manor, Pompano Beach, FL 33069

Hourly Compensation: $18/hr

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at

The POD Specialist is responsible for authorization management of non‑emergency transports. POD Specialists work with Communications, Operations, payors, and billing to ensure appropriate paperwork is obtained before or around the time of the patient’s transport.

• Work with Communications to provide guidance on non‑emergency transports and required paperwork and/or authorizations.
• Review non‑emergency transports to identify appropriate payor and determine if an authorization is required.
• Follow established processes to request and/or obtain authorizations for non‑emergency transports.
• Work with Communications to ensure adequate and appropriate levels of service are dispatched for non‑emergency transports.
• Manage Authorization work bin to ensure payor requirements are met.
• Process customer complaints quickly by receiving, investigating, redirecting or, resolving the issue.
• Develop and sustain excellent working relationships with AMR professionals (e.g., Operations, Business Development, IT and Finance), as well as with the Company’s clients, payors, consultants, banks and financial intermediaries and government agencies.

• High School diploma or GED required; EMT certification/licensure or medical experience preferred.
• Work with computer programs and software preferred; work with general public preferred; experience in medical industry preferred.
• General knowledge of medical and insurance industry terminology preferred.
• Knowledge of Medicare and Medicaid guidelines related to ambulance billing preferred.
• Knowledge of HIPAA, Sarbanes‑Oxley and other critical governmental regulations within one (1) month of hire date.

The application window for this position is anticipated to close on December 15, 2025.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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